Night Audit Agent

The Night Audit Agent at Hotel Swexan in Dallas, TX (onsite) supports front office leadership with the daily operation of the front office management department while helping ensure an excellent guest experience.

Role Overview

Working under the direct supervision of Front Office leadership, the Night Audit Agent manages front office responsibilities to maintain smooth operations during the night shift. The position focuses on delivering consistent service, coordinating with hotel departments, and completing required transactions and reporting.

Key Responsibilities

• Greet all guests, monitor and answer phone calls, and respond to guest needs.
• Use hotel systems to create and maintain seamless experiences for all guests.
• Check guests into or out of the hotel, assigning rooms based on availability or special requests.
• Coordinate guest experience needs with all hotel departments.
• Maintain strong communication and teamwork with the Front Office team and other departments.
• Process payments and provide receipts to guests.
• Answer questions about the property and nearby attractions, assist with local transportation as needed, and create or revise reservations.
• Assist other departments including Concierge, PBX, Guest Relations, and Room Reservations.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance remain clean and professional.
• Perform other duties as assigned.

Required Qualifications

• High School diploma or equivalent.
• Previous experience in a Front Desk role in a luxury hotel.
• Ability to stand for long periods of time.
• Demonstrated ability to multitask with strong attention to detail.
• Operational knowledge of the Microsoft Office suite.

Preferred Standards

• In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards is preferred.

Technology

• Microsoft Office suite