Lenox, MA

Hotel Jobs in Lenox, MA

2 jobs found

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Today

Breakfast Attendant

BBL LENOX HOTEL GROUP LLC Lenox, MA

Lenox, MA

Today

$18 - $19/hr Full time Attendant Customer Service Food and Beverage

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Job Description

Provide guest-focused breakfast service by preparing buffet items, supporting the serving line, and keeping operations running to brand standards.

Responsibilities

Set up the serving line for opening.
Follow brand instructions for serving portions.
Serve guests and assist customers in a pleasant, courteous manner at all times.
Prepare food for service according to brand standards.
Maintain a clean, neat serving line throughout service.
At the end of each shift, clean and break down the serving line as instructed for the next shift.

Requirements

Ability to lift a minimum of 30 lbs.
Ability to walk and stand for eight hour shifts
Reports to Manager on Duty / General Manager

Benefits

Paid Time Off
401K Investment
Referral Bonus
Associate Development Plan Opportunities
Internal Promotion Opportunities
Medical, Dental, Vision, Voluntary Benefits, FSA and HSA account options available to Full-Time associates
Associate Travel Program Discounts

Location: Lenox, MA (onsite)

Pay: USD 18 - 19 per hour

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1d ago

Night Audit

BBL LENOX HOTEL GROUP LLC Lenox, MA

Lenox, MA

1d ago

$18 - $19/hr Full time Accounting Auditing Front Desk

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Job Description

Join BBL LENOX HOTEL GROUP LLC in Lenox, MA as a Night Audit team member on an onsite schedule. This role supports smooth overnight operations while offering steady pay of USD 18 to 19 per hour, along with Paid Time Off, 401K Investment, and Referral Bonus. You can also access an Associate Development Plan, Internal Promotion Opportunities, and associate travel program discounts. Full-time associates may choose from Medical, Dental, Vision, plus Voluntary Benefits and FSA and HSA account options.

The Night Auditor performs essential night audit functions in line with hotel policies and procedures, including guest check-in/out, payment processing, and Property Management System audit tasks. The shift also includes preparing for group arrivals and VIP check-ins, coordinating reservations, and being able to perform Manager On Duty responsibilities during the audit period.

Responsibilities

Perform night auditor functions according to hotel policies and procedures
Register guests promptly and courteously, using up-selling techniques to help maximize room rates
Prepare for group check-in and check-out, as well as VIP arrivals
Become informed of events and functions in the hotel during the shift
Check guests out of the hotel and process customer payments according to established policies and procedures
Respond to guest requests promptly and promote hotel services, facilities, and outlets
Provide guests with local attraction information and directions to support guest satisfaction
Resolve minor guest complaints to the customer’s satisfaction
Inform a supervisor of major problems, complaints, disturbances, or unhappy guests
Book guest reservations or coordinate with the reservation center
Handle departmental accounting of moneys, receipts, guest accounts, and other forms of credit
Post all charges and complete the cashier’s report
Prepare deposits and count the cashier bank
Issue, control, and release guest safe-deposit boxes
Reconcile point of sale areas of Banquets, Lounge, and the Restaurant, including cash, credit card, and related sales activity
Reconcile room rates charged and reconcile all revenues to the Property Management System
Perform night audit functions in the Property Management System

Requirements

Ability to perform Manager On Duty responsibilities during the audit shift
High school diploma or equivalent
Excellent math and reasoning skills
Must be able to deal with intoxicated guests
Ability to organize work and use independent judgment to complete tasks
Honesty and dependability with a positive attitude
Must be able to stand, speak, hear, read, and write
Ability to carry 30 to 40 lbs
Ability to walk, lift and carry, reach overhead, push, pull, and bend
Ability to walk stairs
Most positions require weekend and holiday availability

Technology: Property Management System

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Hotel Jobs in Lenox, MA

Breakfast Attendant

Night Audit

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