Night Audit

Join BBL LENOX HOTEL GROUP LLC in Lenox, MA as a Night Audit team member on an onsite schedule. This role supports smooth overnight operations while offering steady pay of USD 18 to 19 per hour, along with Paid Time Off, 401K Investment, and Referral Bonus. You can also access an Associate Development Plan, Internal Promotion Opportunities, and associate travel program discounts. Full-time associates may choose from Medical, Dental, Vision, plus Voluntary Benefits and FSA and HSA account options.

The Night Auditor performs essential night audit functions in line with hotel policies and procedures, including guest check-in/out, payment processing, and Property Management System audit tasks. The shift also includes preparing for group arrivals and VIP check-ins, coordinating reservations, and being able to perform Manager On Duty responsibilities during the audit period.

Responsibilities

• Perform night auditor functions according to hotel policies and procedures
• Register guests promptly and courteously, using up-selling techniques to help maximize room rates
• Prepare for group check-in and check-out, as well as VIP arrivals
• Become informed of events and functions in the hotel during the shift
• Check guests out of the hotel and process customer payments according to established policies and procedures
• Respond to guest requests promptly and promote hotel services, facilities, and outlets
• Provide guests with local attraction information and directions to support guest satisfaction
• Resolve minor guest complaints to the customer’s satisfaction
• Inform a supervisor of major problems, complaints, disturbances, or unhappy guests
• Book guest reservations or coordinate with the reservation center
• Handle departmental accounting of moneys, receipts, guest accounts, and other forms of credit
• Post all charges and complete the cashier’s report
• Prepare deposits and count the cashier bank
• Issue, control, and release guest safe-deposit boxes
• Reconcile point of sale areas of Banquets, Lounge, and the Restaurant, including cash, credit card, and related sales activity
• Reconcile room rates charged and reconcile all revenues to the Property Management System
• Perform night audit functions in the Property Management System

Requirements

• Ability to perform Manager On Duty responsibilities during the audit shift
• High school diploma or equivalent
• Excellent math and reasoning skills
• Must be able to deal with intoxicated guests
• Ability to organize work and use independent judgment to complete tasks
• Honesty and dependability with a positive attitude
• Must be able to stand, speak, hear, read, and write
• Ability to carry 30 to 40 lbs
• Ability to walk, lift and carry, reach overhead, push, pull, and bend
• Ability to walk stairs
• Most positions require weekend and holiday availability

Technology: Property Management System