Pay Incentive and Signing Bonus
New hires with a valid TN driver’s license may be eligible for up to an additional $1/hr, as well as a $300-$600 sign on bonus (see note below for details).
Summary
A room attendant cleans hotel rooms either alone or as part of a team. The role includes completing cleaning tasks such as wiping down surfaces, cleaning windows, vacuuming, mopping, and emptying trash bins.
Essential Duties and Responsibilities
This job list is not all-inclusive. Additional duties may be assigned by management from time to time.
- Cleans guest rooms and guest areas, including making beds, dusting, vacuuming, cleaning bathrooms, replenishing supplies, and cleaning windows, mirrors, and patios.
- Cleans assigned guest rooms within the time period set by management, using the proper procedures and chemicals provided.
- Empties wastebaskets and empties and cleans ashtrays as needed.
- Uses assigned chemicals according to directions, reviews material safety data sheets, and uses PPE (personal protective equipment) as necessary.
- Follows procedures related to protection against blood borne pathogens.
- Ensures rooms are completed and signed off within the required timeframe.
- Maintains a stocked, organized, and clean cart with sufficient supplies.
- Documents, secures, and turns in lost and found items according to company policy.
- Practices safety procedures, including safe bending, lifting, and equipment use, with proper procedures for protection against blood borne pathogens.
- Communicates with guests in a professional and friendly manner.
- Restocks the housekeeping cart at the end of the shift to keep supplies ready.
- Completes the required form as soon as possible after discovering damage to property or missing room inventory items, then submits to the manager.
- Maintains regular and predictable attendance.
- Performs other duties as assigned by management.
Language Skills
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to present information effectively in one-on-one and small group situations with customers, clients, and other employees.
Mathematical Skills
- Ability to add and subtract two-digit numbers.
- Ability to multiply and divide with 10s and 100s.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to handle problems involving a few concrete variables in standardized situations.
Qualifications
- Ability to act independently with little supervision.
- Requires a good understanding of company policies and procedures.
- Ability to handle stressful situations.
- Good attendance and punctuality.
- Exhibits good grooming habits and wears the proper uniform.
- Works efficiently.
- Follows all resort and office policies and standard operating procedures.
- Conducts oneself professionally with a positive attitude.
Physical Demands
The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical activities: regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, climb and/or balance, stoop, kneel, crouch and/or crawl, and talk and/or hear.
Lifting activities: regularly lift up to 25 pounds and up to 50 pounds with assistance; occasionally lift up to 100 pounds or more with assistance.
Vision requirements: close vision.
Work Environment
- Regular exposure to toxic and/or caustic chemicals.
- Moderate noise levels.
