Hanover, MD

Hotel Jobs in Hanover, MD

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Today

VIP Host

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

Today

$41k - $56k/yr Full time Concierge Customer Service Guest Relations

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Job Description

VIP Host position at Live! Casino and Hotel Maryland in Hanover, MD (onsite); salary USD 40,512 - 55,878 per year.

Responsibilities

Build relationships with guests, focusing on higher denomination zones.
Explain Live! Reward Club benefits and encourage enrollment.
Increase annual revenues in line with property plans and cross-property goals.
Handle special complimentary requests and apply sound, profitable decisions per policy.
Develop and sustain personalized guest relationships, tracking complimentary use and status per policy.
Make appropriate complimentary decisions for off-site sporting suites and event tickets in accordance with policy, maintaining consistency with comp guidelines.
Address guest complaints to ensure positive outcomes.
Assist with planning and execution of assigned parties, promotions, special events and tournaments.
Continually cultivate qualified guests to move their play to higher denomination zones and monitor activity via online systems.
Ensure full compliance with departmental internal controls, policies, procedures, and regulations.
Extend complimentary in line with the property comp matrix.

Requirements

Analytical and critical thinking abilities.
Problem-solving and decision-making skills.
Friendly and welcoming disposition.
Professional, mature, positive and confident demeanor when dealing with guests and completing daily tasks.
Knowledge of casino gaming regulations.
Ability to recognize problem gaming signs and address them appropriately.
Flexible work schedule, including weekends, evenings and holidays.
Professional and business-appropriate appearance.
Clear and effective oral and written communication.
High school diploma or GED equivalent.
Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
Two years of direct customer interaction experience.
Willingness and ability to be flexible with work schedule; extended hours may be required.
Ability to obtain and maintain the license as mandated by the Maryland Lottery and Gaming Control Agency.

Benefits

Comprehensive group health benefits for full-time and part-time team members and eligible dependents.
Free Basic Life Insurance
Free Short Term and Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for team members and eligible dependents (Maryland property only)
Training and pathways for career growth
Robust Rewards and Recognition Programs
Annual merit-based pay increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

Physical Requirements

50 percent standing
50 percent walking
Use of stairs and elevators

Working Conditions

24/7 high energy casino with over 300,000 sq ft of gaming and entertainment space and approximately 3,000 employees
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Smoking is allowed in the environment

Life at Live!

Be part of an exciting experience unlike any other in the market
Be empowered to put service and community first
Contribute to a diverse, team-oriented culture that values inclusivity
Access tools, resources, and opportunities to grow your career
Work hard and have fun
Live is a 24/7 high energy casino with a culture of fairness, teamwork, and FUN
The casino is large and fast paced, requiring energy and urgency to move about
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Smoking is allowed in the work environment

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1d ago

Casino Marketing Manager

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

1d ago

$73k - $101k/yr Full time Manager Marketing CRM

Apply Now

Job Description

The Casino Marketing Manager leads Live! Casino Maryland's Relationship Marketing, supervising VIP and Executive Host activities and crafting programs to attract and retain VIP players while managing budget and ROI initiatives.

Responsibilities

Lead and coach the VIP and Executive Host teams, with indirect oversight of Senior Executive Hosts
Support budget management for the Relationship Marketing function
Design and manage programs, processes, and events to position Live! Casino Maryland as the primary gaming and entertainment venue for VIP players
Create and oversee ROI-driven programs for attracting and retaining players that outperform Mid-Atlantic regional competitors
Foster clear communication and strong cross-departmental relationships, building visibility across peer groups
Oversee the department’s financial reporting and data management
Review marketing activities and promotions with the Vice President of Casino Marketing
Develop and manage VIP customer service and recognition programs for both new and returning VIP players
Monitor performance against local competition and coordinate with directors and managers as needed
Conduct training, participate in hiring interviews, prepare schedules, and evaluate performance of VIP Hosts and related team members

Requirements

Ability to analyze and interpret departmental needs and results
Strong problem-solving capability
Knowledge and experience with player tracking systems
Proficiency with Microsoft Office applications
A four-year degree in a related field or equivalent work experience
Five to seven years of experience across gaming, Player Development, casino operations and marketing
Eligibility to obtain and maintain a valid gaming license as required by the Maryland State Lottery and Gaming Commission

Technologies

Player tracking systems
Microsoft Office suite

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents
Free Basic Life Insurance
Free Short Term and Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards and Recognition Programs
Annual merit-based pay increases
Discretionary performance bonuses
Discretionary service bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment discounts

Overview

The Casino Relationship Marketing Manager serves as a key advisor to the Vice President of Casino Relationship Marketing, driving Live! Casino Maryland toward the status of the premier gaming and entertainment destination in the mid-Atlantic. The role aims to grow actual revenues in line with property plans, improve program margins through reinvestment management, and execute corporate, division, and property initiatives that support broader goals.

Physical Requirements

Ability to stand 40 percent of the time
Ability to sit 60 percent of the time
Use of stairs and elevators

Working Conditions

24/7 high energy casino with over 300,000 square feet of gaming and entertainment space and approximately 3,000 employees
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Environment where smoking is allowed
Flexibility with work schedules; extended hours and shifts may be required

Life at Live

Be part of a dynamic experience in hospitality and gaming that stands out in the market
Receive power and responsibility to prioritize service and community
Join a strong team that values diversity and collaboration
Access tools, resources, and opportunities for career growth
Work hard and have fun in a fast-paced environment
Operate within a 24/7 high energy casino culture focused on fairness, teamwork, and FUN
Work in a large, fast-paced property requiring energy and urgency
Be exposed to smoke, bright lights, and loud surroundings
SmokING is permitted in the work environment

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Hotel Jobs in Hanover, MD

VIP Host

Casino Marketing Manager

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