Hanover, MD

Hotel Jobs in Hanover, MD

11 jobs found

Include remote jobs

14d ago

Night Auditor (On-Call)

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

14d ago

$20 - $20/hr Full time Accounting Auditing Front Desk

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Job Description

Manage late-night front office operations and complete financial closeout to keep every guest stay running smoothly.

Responsibilities

Keep current knowledge of hotel features and services, hours of operation, all room types and numbers, layout, décor, appointments, and locations
Know room rates, special packages, and promotions
Maintain daily house count and expected arrivals and departures
Monitor room availability status for each day
Stay informed on scheduled daily group activities
Follow all hotel and departmental policies and procedures, including front and back of house operations
Post any guest charges that were not previously posted or that were incurred during the night audit shift
Transfer charges and deposits to master accounts
Verify that charges are assigned to the correct departments
Confirm front desk transactions have required documentary evidence and signatures as needed, and ensure items are correctly posted and allocated in the system
Track room revenues, occupancy percentages, and other front office statistics (check figures, postings, and documentation accuracy)
Record, store, access, and/or analyze computerized financial information
Complete end-of-day procedures and follow the End of Day/Night Audit Checklist
Assist PBX with switchboard duties

Requirements

Ability to read and interpret guest instructions and direction
Clear communication with guests and staff across guest service needs
Ability to input and access data using a computer
Ability to understand guest inquiries and provide responses
Maintain positive relations with guests at the front desk and by telephone
Stay calm, courteous, and focused on guest needs
Think clearly and quickly, making concise decisions
Prioritize, organize, and follow up effectively
Handle high-volume periods, including 50+ arrivals/departures within any given timeframe
Strong attention to detail
Ability to maintain confidentiality of all guest and hotel information
Remain stationary at the assigned post for extended periods
Work cohesively with other departments and team members
Education: High school diploma or GED equivalent
Experience: One to three years previous experience in a hotel or high-end retail environment is required
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency
Physical demands: Lifting up to 20 lbs; pushing/pulling up to 20 lbs; carrying up to 20 lbs; some bending/kneeling; frequent walking; frequent standing; some sitting; climbing steps
Work environment: Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; environment where smoking is allowed

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

Working Conditions

24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Work in an environment where smoking is allowed

Location: Hanover, MD (onsite)

Pay: USD 20 per hour

Experience required: 1 year

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23d ago

Restaurant Host - Prime Rib

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

23d ago

$17 - $17/hr Full time Customer Service Food and Beverage Foodservice

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Job Description

As a Restaurant Host for Prime Rib at Live! Casino and Hotel Maryland, you set the tone for every guest who walks through the restaurant doors. In this onsite role in Hanover, MD, you will balance friendly hospitality with practical support for the dining room team to help services run smoothly from start to finish.

You will manage guest flow at the host stand by welcoming parties, seating guests efficiently, and coordinating with front-of-house staff. The position also supports day-to-day cleanliness and resets throughout service, while maintaining a focus on the safety and security of both employees and customers.

Key Responsibilities

Greet and welcome guests, then seat them in appropriate locations.
Assign wait staff to service guests in their designated sections.
Answer phones, greet customers, and track seat availability in the restaurants.
Assist wait and bar staff as needed to support efficient service.
Help with bussing and resetting tables.
Clean the host area and the entrance to the restaurant.
Ensure the safety and security of employees and customers.

Requirements

Upbeat, outgoing, and positive attitude.
Fluent, professional communication in English.
Ability to read and comprehend basic instructions.
Excellent communication skills and a strong team-player mindset.
High school diploma or equivalent GED required.
Customer service experience dealing directly with customers.
Flexible schedule, with willingness and ability to be flexible with work hours; may include extended hours and workweeks at times.

Physical Requirements

Ability to stand and walk for the duration of the shift.
Ability to occasionally lift up to 20 lbs.
Ability to bend, stoop, and reach while assisting guests.
Use of stairs and elevators.

Working Conditions

24/7 high-energy casino environment with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees.
Exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises.
Work in an environment where smoking is allowed.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance.
Free Short Term & Long-Term Disability.
Generous retirement savings options.
Paid Time Off.
Tuition Reimbursement.
On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
Training and pathways for career growth.
Robust Rewards & Recognition Programs.
Annual Merit Based Pay Increases.
Discretionary Performance Bonuses.
Discretionary Service Bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment Discounts.

Pay: USD 17 - 17 per hour. Location: Hanover, MD (onsite).

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24d ago

Spa Attendant

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

24d ago

$15 - $15/hr Full time Attendant Hospitality Hotel Operations

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Job Description

At Live! Casino and Hotel Maryland, the Spa Attendant is central to delivering a calm, welcoming wellness experience for every guest who visits the Live! Spa. This onsite role in Hanover, MD focuses on maintaining immaculate spa facilities, supporting smooth locker-room service, and responding promptly to guest needs while keeping the environment clean, stocked, and ready for use.

You will help uphold the spa’s standards of excellence through consistent cleanliness, careful organization of supplies and linens, and warm, attentive guest interactions. From sanitizing wet areas to escorting members in changing spaces, your attention to detail supports a relaxing and rejuvenating visit.

What you will do

Support guests’ treatment experience by maintaining standards set for the Live! Spa treatment menu and overall standards of excellence.
Follow all spa and hotel policies.
Maintain cleanliness and order throughout the spa by sweeping, mopping, vacuuming, and taking out trash.
Keep the spa pantry or dispensary clean and stocked.
Restock linens in locker rooms and other appropriate guest areas.
Remove dirty laundry and collect dirty linens from guest areas, delivering them to the housekeeping area or laundry pick-up.
Clean and sanitize wet areas, bathrooms, and grooming areas throughout the day.
Distribute and place linens in treatment rooms, workout areas, closets, and the dispensary as applicable.
Escort members and guests in changing areas in a courteous, timely manner.
Explain locker room setup and how the bathroom and shower work for members and guests.
Perform laundry duties when applicable, including washing, drying, and folding linen.
Ensure areas remain clean and supplies are replenished as needed.
Build knowledge of the facility and amenities so you can communicate effectively with members and guests.
Greet each guest with a smile and direct eye contact.
Inform facility management of member, guest, or facility issues and report any incidents or accidents to the management team.
Complete other duties as assigned.

What you bring

Previous customer service experience, preferably in hospitality.
Ability to have conversations with guests so the information conveyed is understood.
Efficient and well organized, able to handle a variety of tasks simultaneously.
Energetic, enthusiastic, and self-motivated.
Professional manner, discretion, and appearance.
Strong team player.
Ability to stay calm and composed under pressure.
Strong attention to detail.
High School Diploma or GED.
Available when the facility is open, which may include nights, weekends, and holidays.
Flexibility with scheduling, including potential extended hours and an adjusted work week at times.

Tools and equipment used

Mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants.
Towels, guest supplies such as soap, shampoo, and conditioner.
Linen carts.

Schedule, setting, and environment

24/7 high energy casino environment with over 300,000 sq. ft. of gaming and entertainment space and approximately 3,000 employees.
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Smoking is allowed in the work environment.

Pay and education

Salary range: USD 15 - 15 per hour.
Education: High School Diploma or GED.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free Basic Life Insurance.
Free Short Term & Long-Term Disability.
Generous retirement savings options.
Paid Time Off.
Tuition Reimbursement.
On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
Training and pathways for career growth.
Robust Rewards & Recognition Programs.
Annual Merit Based Pay Increases.
Discretionary Performance Bonuses.
Discretionary Service Bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment Discounts.

Physical requirements

Ability to stand for long periods.
Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
Ability to climb, balance, kneel, crouch, reach, stand, walk, push, pull, lift, finger, grasp, use tactile sense, perform repetitive motions, see, hear, talk, and maintain visual acuity.
May be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.

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26d ago

Guest Service Agents

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

26d ago

$17 - $17/hr Full time Customer Service Front Desk Guest Relations

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Job Description

Deliver front desk service that supports four-star hospitality standards at a 24/7 casino resort in Hanover, MD.

Responsibilities

Maintain current knowledge of hotel features including Amenities (hours of operation, group activities, room types, numbers, layout, décor, and locations).
Maintain current knowledge of hotel features including Pricing (room rates, availability, special packages, and promotions).
Track daily house count and expected arrivals/departures.
Know scheduled daily group activities.
Follow departmental policies and procedures for front and back of house operations.
Ensure accuracy of assigned bank and contracted monies; keep bank secure at all times.
Answer department telephone promptly using correct greeting and telephone etiquette.
Support positive guest relations with congenial, service-focused communication.
Process guest check-ins according to established hotel requirements.
Confirm reservations in the system and review all noted information.
Complete walk-in reservations for guests without a prior room reservation.
Collect and input guest backup information for credit/payment method; collect cash when designated.
Assign guest rooms.
Advise guests of messages, mail, faxes, and other received items.
Explain room safe and mini-bar key and room key procedures.
Issue parking passes and validate valet parking tickets; enter information in the computer.
Communicate services and amenities included in packages to guests.
For tax-exempt guests, obtain proper identification and attach required documentation to the registration card.
Collect guest signatures for designated paperwork.
Arrange bell person service to escort guests and transport luggage to the room.
Maintain guest history files for all guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Set up accurate guest accounts based on requirements (share with, separate room/tax/incidentals, com).
Handle reservation accommodation needs by obtaining alternative accommodations when the hotel cannot accommodate guests, following established “walking” procedures.
Accommodate room changes efficiently.
Document guest requests, complaints, or problems immediately; notify designated department/personnel for resolution.
Follow up within 30 minutes to ensure completion and guest satisfaction.
Provide callers and guests with detailed voicemail system information for message delivery.
Accept and record wake-up call requests and deliver them to PBX.
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Share pertinent guest information with designated departments/personnel (special requests, amenity delivery).
Generate, print, and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Process check-outs according to established hotel requirements.
Resolve late charges and present folios to guests to address disputed charges.
Settle guest accounts per accounting procedures.
Retrieve guest room keys from guests.
Handle late check-out requests according to established hotel procedures.
Perform group check-ins/outs according to established procedures.
Assist departments/executives with information related to groups, inventory, and guest information.
Follow cashiering procedures, including:
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Make change for guests.
- Cash guests’ personal checks and traveler’s checks.
- Post charges and settle room accounts.
- Run closing reports, count bank, complete cashier reports, balance receipts, and drop receipts.
- Secure bank and legibly document pertinent information in the log book.
Other duties as assigned.
Support duties:
- Assist PBX with switchboard duties.
- Assist with reservation calls, including processing, recording, and following up.
- Provide Concierge service when no Concierge is available.
- Assist in other Front Office areas as assigned.
- Provide guest room tours.
- Legibly document maintenance needs on work orders and submit to the Manager.

Requirements

High school diploma or GED equivalent.
One (1) to three (3) years previous experience in a hotel or in a high and retail environment (required).
Must comply with all state gaming regulations, which may include obtaining a license.
Ability to lift, push, pull, and carry up to 20 lbs.
Occasional bending, kneeling, and sitting.
Frequent walking and standing.
Use of stairs and elevators.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free Basic Life Insurance.
Free Short Term & Long-Term Disability.
Generous retirement savings options.
Paid Time Off.
Tuition Reimbursement.
On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
Training and pathways for career growth.
Robust Rewards & Recognition Programs.
Annual Merit Based Pay Increases.
Discretionary Performance Bonuses.
Discretionary Service Bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment Discounts.

Working Conditions

24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Work in an environment where smoking is allowed.

Skills to Help You Succeed

Ability to read and interpret instructions and directions for guests.
Ability to communicate effectively with guests and staff in areas relating to guest service.
Excellent interpersonal and written communication skills.
Excellent active listening skills.
Excellent scheduling skills.
Problem-solving skills.
Strong attention to detail.
Flexible schedule.
Willingness to maintain confidentiality.
Second language is a plus.

Location: Hanover, MD (onsite)

Pay: USD 17 - 17 per hourly

Experience: 1 years minimum

Education: High school diploma or GED equivalent

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26d ago

Facilities Supervisor

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

26d ago

$24 - $34/hr Full time Facilities Management Maintenance Supervisor

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Job Description

Live! Casino and Hotel Maryland is hiring a Facilities Supervisor for our Hanover, MD property. In this onsite role, you will help keep the building operating smoothly by coordinating maintenance, preventative programs, and vendor support, while leading overnight facilities coverage from 11pm to 8am. You will also have access to a strong team environment and benefits designed for full-time and part-time Team Members.

Benefits & Team Support

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

What You’ll Do

Oversee day-to-day facilities operations to support a high-volume, guest-facing environment. You will coordinate preventative maintenance and regulatory inspections, lead inspections to uncover improvement opportunities, and work directly with team members to address issues.

Schedule and coordinate preventative maintenance and regulatory inspections
Coach maintenance staff to build skills and support team member development
Operate the central utility plant, including duel-fuel boilers, centrifugal chillers, medium voltage switchgear, and diesel generators
Coordinate small projects scheduling with other departments and vendors as needed
Perform regular inspections to identify areas of need and drive resolution with the team
Track material and parts stock
Oversee facilities systems and lead overnight shift work from 11pm to 8am
Other duties as assigned

What We’re Looking For

Knowledge of Casino and/or Food Service operations
Outstanding guest service skills in person and over the phone
Ability to manage subordinate team members and build strong working relationships across Casino departments/restaurant outlets and with the Executive Team
Proficiency using a 10-key adding machine, fax, scanner, and Microsoft Office plus department-specific programs
Ability to analyze and interpret departmental needs and results
High School Diploma or GED equivalent
Three (3) years of experience leading or supervising facility maintenance staff
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency

Role Details

Location: Hanover, MD (onsite)
Pay: USD 24 - 34 per hourly
Experience: 3 years minimum
Education: High School Diploma or GED equivalent
Technologies: 10-key adding machine, fax, scanner, Microsoft Office

Physical Requirements

Ability to stand or sit for long periods of time
Ability to use hands and fingers to handle, feel, and reach
Ability to use legs and feet to balance, stoop, kneel, or crouch
Ability to regularly lift and/or move up to 40 lbs., and infrequently lift and/or move up to 40 lbs.
Ability to use stairs and elevators

Working Conditions

24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Work in an environment where smoking is allowed

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26d ago

Drop and Count Team Member

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

26d ago

$18 - $18/hr Full time Accounting Cash Controls Cash Management

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Job Description

Join the Drop & Count team at Live! Casino and Hotel Maryland in Hanover, MD (onsite) to help ensure accurate, secure handling of casino currency and gaming assets.

Responsibilities

Open, remove, and secure currency from slot machines and table games
Accurately count slot machine currency drops and tickets
Operate electronic currency counter/sorter and New Wave ticket counter equipment
Record currency from each bill acceptor and table game box using the electronic currency counter
Prepare and bundle currency drops for verification
Separate slot tickets and currency from gaming machines
Count chips for the Poker Room
Prepare count reports and enter results into the computerized online accounting system
Notify supervisors of any discrepancies or variances
Maintain a clean and organized count area
Maintain confidentiality of all information
Contribute to team efforts and complete related tasks as required
Ensure the safety and security of guests and employees

Requirements

High school diploma or GED equivalent
Obtain and maintain required licensing as mandated by the Maryland Lottery and Gaming Control Agency
Available for an 8.5 hour shift starting at 1:45AM
Maintain a well-groomed, friendly, professional presentation
Handle and count money accurately
Enter information into computer systems and use a printer
Read and understand basic instructions and memos
Distinguish between colors
Use a 10 key calculator
Perform stoop, bend, and squat movements
Work in an environment with loud noise, visual distractions, and temperature changes

Technologies

Electronic currency counter/sorter
New Wave ticket counter equipment
Electronic currency counter
Computerized online accounting system
Printer
10 key calculator

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

Skills to Help You Succeed

Excellent written and oral communication
Ability to handle and count money accurately
Ability to enter information into computer systems and use a printer
Ability to write and understand basic instructions and memos
Ability to distinguish between colors
Ability to use a 10 key calculator

Physical Requirements

Present yourself in a well-groomed, friendly, and professional manner
Ability to stoop, bend, and squat
Ability to work in a location with loud noise, visual distractions, and temperature changes
50% walking
100% standing
Bending/Lifting up to 75 lbs.
Pulling/Pushing up to 75 lbs. with help

Working Conditions

24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space
Approximately 3000 employees
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Smoking allowed in the environment

Compensation

USD 18 - 18 per hourly

Location

Hanover, MD (onsite)

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26d ago

Casino Credit Clerk

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

26d ago

$16 - $18/hr Full time Finance Director Accounting Administrative Support

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Job Description

Support casino credit and check-cashing operations by ensuring accurate, secure documentation and compliant guest credit service at a high-volume gaming property in Hanover, MD.

Responsibilities

Verify and post confidential credit information and identification credentials to the patron credit line.
Process casino credit applications and maintain customer credit files.
Contact customers by phone or in-person to complete and confirm credit applications.
Coordinate directly with banks and consumer credit reporting agencies, as well as casino credit reporting agencies.
Contact other casinos to request and document patron casino credit information.
Input and authorize new check-cashing customers in the computer system.
Audit mail-in marker payments, including return check logs and return marker logs.
Suspend customers with return check activity; review and process win/loss statements.
Extend complementaries in accordance with the property comp matrix.
Perform other duties as assigned.

Requirements

Computer literate and detail oriented.
Ability to work a flexible schedule, including weekends and holidays.
Obtain and maintain all necessary licensing required by the State Gaming Agency for the position.
High school diploma or GED, plus one year of general office work experience.
Ability to sit for extended periods while completing computer and data-entry tasks.
Ability to lift and carry up to 25 lbs (for example: paperwork boxes, supplies).
Occasional standing, walking, bending, and reaching to retrieve files and interact with customers.

Salary

USD 16 - 18 per hour (hourly)

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
Free Basic Life Insurance.
Free Short Term & Long-Term Disability.
Generous retirement savings options.
Paid Time Off.
Tuition Reimbursement.
On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
Training and pathways for career growth.
Robust Rewards & Recognition Programs.
Annual merit-based pay increases.
Discretionary performance bonuses and discretionary service bonuses.
Free parking.
Free food and discounted meals.
Live! Hotel, Food & Beverage, and Entertainment Discounts.

Working Conditions

24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3,000 employees.
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Smoking allowed in the work environment.

Life at Live!

Join an exciting, high-energy casino culture with a focus on fairness, teamwork, and fun.
Work in a large, fast-paced environment that requires urgency and the ability to move throughout the property.
Collaborate as part of a strong team that values and celebrates diversity.
Get tools, resources, and opportunity to grow in your career.
Experience a 24 hour / 7 days per week workplace.