Manage late-night front office operations and complete financial closeout to keep every guest stay running smoothly.

Keep current knowledge of hotel features and services, hours of operation, all room types and numbers, layout, décor, appointments, and locations
Know room rates, special packages, and promotions
Maintain daily house count and expected arrivals and departures
Monitor room availability status for each day
Stay informed on scheduled daily group activities
Follow all hotel and departmental policies and procedures, including front and back of house operations
Post any guest charges that were not previously posted or that were incurred during the night audit shift
Transfer charges and deposits to master accounts
Verify that charges are assigned to the correct departments
Confirm front desk transactions have required documentary evidence and signatures as needed, and ensure items are correctly posted and allocated in the system
Track room revenues, occupancy percentages, and other front office statistics (check figures, postings, and documentation accuracy)
Record, store, access, and/or analyze computerized financial information
Complete end-of-day procedures and follow the End of Day/Night Audit Checklist
Assist PBX with switchboard duties

Ability to read and interpret guest instructions and direction
Clear communication with guests and staff across guest service needs
Ability to input and access data using a computer
Ability to understand guest inquiries and provide responses
Maintain positive relations with guests at the front desk and by telephone
Stay calm, courteous, and focused on guest needs
Think clearly and quickly, making concise decisions
Prioritize, organize, and follow up effectively
Handle high-volume periods, including 50+ arrivals/departures within any given timeframe
Strong attention to detail
Ability to maintain confidentiality of all guest and hotel information
Remain stationary at the assigned post for extended periods
Work cohesively with other departments and team members
Education: High school diploma or GED equivalent
Experience: One to three years previous experience in a hotel or high-end retail environment is required
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency
Physical demands: Lifting up to 20 lbs; pushing/pulling up to 20 lbs; carrying up to 20 lbs; some bending/kneeling; frequent walking; frequent standing; some sitting; climbing steps
Work environment: Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; environment where smoking is allowed

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Work in an environment where smoking is allowed

Location: Hanover, MD (onsite)

Pay: USD 20 per hour

Experience required: 1 year

Night Auditor (On-Call)

Job Description