Night Auditor

Join PM Hotel Group in Nashville, TN onsite, where you’ll support an anything-but-standard, growing hotel company. This Night Auditor role comes with excellent pay and valuable perks, including hotel discounts and F&B discounts. As part of the Front Office team, you’ll help deliver a smooth overnight guest experience while ensuring the previous day’s financial activity is accurately closed.

Overnight support and accurate closeout

Working overnight, you’ll maintain guest standards and help protect the property’s balances from the previous day. You’ll also serve as the primary point of contact for overnight guests, providing service, answering questions about hotel services and amenities, and responding to requests in a timely manner.

Key responsibilities

• Balance paperwork, manage the cash drawer and deposits, reconcile credit cards, and submit batches
• Enter revenue, expenses, and allowances into the front office system to support daily reporting, including the Guest Ledger Summary and the Daily Restaurant Summary
• Complete front desk duties such as check-ins/check-outs, room scheduling, room moves, late checkouts, stay-overs, and other guest requests
• Answer guest questions about hotel services and amenities

What you bring

• Associate’s Degree or six months to one year of related experience
• Ability to work evening and overnight shifts
• Strong computer skills and comfort using a front office system
• People-person approach with polite, positive interactions with guests and team members at all times
• Ability to fulfill requests, including challenging ones, in a timely manner
• Ability to perform effectively under pressure
• Willingness to accommodate varying schedules, including nights, weekends, and holidays

Onsite role expectations

When you’re here: be prepared to move around throughout the shift. More than half the time you may be standing or sitting, carrying or lifting up to 25 pounds, walking, bending or twisting, and climbing stairs.