Cage Shift Supervisor

Live! Casino and Hotel Maryland offers a career built on service, community, and teamwork, with training and clear pathways for growth. As a Cage Shift Supervisor, you will help keep cage operations running with accuracy and efficiency while supporting a guest-focused team in a fast-paced, high-energy environment.

This role oversees cage operations during assigned shifts to ensure financial processes are accurate, secure, and compliant. You will lead and support team members to maintain internal controls and gaming regulations, while delivering service that enhances the guest experience.

What You’ll Do

• Maintain working knowledge of cage operations, including internal functions, controls, and cage software
• Provide timely updates to team members on policy and schedule changes
• Verify paperwork and inventory controls to support efficiency and accurate performance across cage activities (including bank, cage checks, and currency orders)
• Demonstrate strong guest service skills and assist with variances recovery, guest disputes, counterfeit issues, and internal control violations
• Maintain professional rapport and confidentiality when communicating with other departments as required (including IT, Security, and Surveillance)
• Support training and development for team members in cage operations, and monitor business flow to help develop efficient training, break, and shift schedules
• Support HR-related tracking, including LOAs, PTO time, early outs, and special requests submitted by team members
• Assist the Cage Shift Manager with other assigned duties

What You Bring

• Ability to analyze and interpret departmental needs and results
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws, and regulations
• Ability to solve complex problems
• Ability to distinguish between colors
• Flexible schedule
• Experience: 1 to 2 years in casino cage operations or banking preferred
• Education: High school diploma or GED equivalent required (college degree or secondary education preferred)
• Licensing: Ability to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency

Benefits and Support

• Comprehensive group health benefits for full-time and part-time team members and eligible dependents
• Free Basic Life Insurance
• Free Short Term and Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for team members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses and Discretionary Service Bonuses
• Free parking, free food, and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Working Environment

• 24/7 high energy casino with over 300,000 sq. ft. of gaming and entertainment space and approximately 3,000 employees
• Exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises
• Smoking is allowed in the work environment

Physical Requirements

• Present self in a well-groomed, friendly, and professional manner
• Ability to stoop, bend, and squat
• Approximately 50% standing and 50% walking
• Bending and lifting (up to 75 lbs.)
• Pulling or pushing (up to 75 lbs. with help)
• Ability to use stairs and elevators

Life at Live! You will join a team that values fairness, teamwork, and fun, with the tools and opportunity to grow. The casino is large and fast paced, requiring energy and urgency to move throughout the space.