Hotel Jobs in Yreka, CA

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Guest Service Agent

Rain Rock Casino Resort Hotel Yreka, CA

Yreka, CA

Today

$18 - $22/hr Full time Customer Service Front Desk Guest Services

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Job Description

Serve as the first point of contact for hotel guests, managing front desk check-ins/check-outs and guest requests at Rain Rock Casino Resort Hotel in Yreka, CA.

Responsibilities

Welcome guests and deliver exceptional interpersonal and customer service during their stay.
Greet, register, and assign rooms while providing an overview of available services.
Issue room keys and ensure accurate guest information is entered into the system to support all requests.
Handle check-ins and check-outs efficiently using the reservation system, including room assignments and guest data entry.
Answer incoming calls, respond to inquiries, and process guest requests with a high service standard.
Resolve guest complaints promptly and empathetically to maintain a positive experience.
Maintain and monitor guest accounts, post charges (food or gift shop purchases), and manage invoicing and payments for accurate daily cash flow reconciliation.
Process reservations in a timely manner and record special requests to support guest satisfaction.
Provide information on Rain Rock Casino amenities, promotions, dining, and entertainment options.
Support guests with understanding room types and available accommodations.
Keep the front desk and surrounding areas clean, organized, and ready for guest traffic.
Apply knowledge of safety and emergency procedures and follow accident prevention policies.
Coordinate with other departments to support smooth operations and clear communication.
Transfer calls to the appropriate departments and provide assistance as needed.
Complete clerical duties and support assigned projects as required.
Occasionally assist the housekeeping department with tasks as needed.
When necessary, provide guests with rides to and from the casino using the electric cart.
Be available for all shifts, including overtime, based on business demands.
Maintain a polite and professional demeanor while following a priority system for other duties as assigned.

Requirements

Non-supervisory role.
Must be at least 21 years of age.
High School diploma or GED (required).
Ability to apply common sense to carry out simple one- or two-step instructions.
Reasonable ability to communicate in English.
Ability to solve mathematical problems of at least 5 digits with 2 decimals.
Highly self-motivated and directed.
Strong verbal and written communication skills.
Attention to detail.
Pleasant telephone voice and manner required.
Proven analytical, evaluative, and problem-solving abilities.
Ability to prioritize and complete tasks effectively in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Must be found suitable to have a Tribal Gaming License (or have the ability to obtain and maintain a license) for this position.
Must have employment eligibility in the U.S.
Must adhere to confidentiality policy.
Must successfully pass a drug screening test and a criminal background check.

Technologies

Reservation system

Working Conditions & Environment

Noise level in the work environment is usually loud.
Must be available to work in a smoke-filled environment.
Must be able to work all shifts, weekends, and holidays.
Must be able to lift and/or move up to 60 pounds.

Pay

USD 18 - 22 per hour

Education

High School diploma or GED

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