Surveillance Supervisor

Rain Rock Casino Resort Hotel is seeking a Surveillance Supervisor to oversee surveillance coverage during assigned shifts, supervise Surveillance Agents, and support regulatory compliance across gaming and other monitored areas using CCTV.

Role Overview

The Surveillance Supervisor supervises Surveillance Agents and manages surveillance operations during scheduled shifts. The role includes monitoring gaming and other assigned areas through the hotel casino’s CCTV system, investigating unusual activity, directing responses to active incidents, and ensuring surveillance recordings and documentation are handled securely and in accordance with retention requirements.

Key Responsibilities

• Supervise Surveillance Agents and oversee surveillance operations during assigned shifts.
• Assign camera monitoring responsibilities, investigations, reviews, and other shift duties based on operational priorities.
• Monitor casino gaming, cash handling, food and beverage, hotel, exterior, and restricted areas using the CCTV system.
• Ensure compliance with Tribal Gaming Commission regulations, National Indian Gaming Commission standards, internal controls, departmental procedures, and company policies.
• Identify and investigate suspected cheating, theft, fraud, collusion, embezzlement, procedural violations, safety concerns, and other unusual activity.
• Direct Surveillance Agents during active incidents and coordinate communication with Security, Gaming Operations, Compliance, management, and the Tribal Gaming Commission.
• Review surveillance reports, incident documentation, video review findings, and shift logs for accuracy, completeness, and professionalism.
• Ensure significant incidents, regulatory violations, suspected criminal activity, and control failures are immediately reported through the appropriate chain of command.
• Preserve, secure, export, and release surveillance recordings in line with retention requirements, departmental procedures, and authorized requests.
• Maintain strict control over access to the surveillance room, surveillance equipment, recordings, reports, and confidential information.
• Train new and existing Surveillance Agents on camera operation, observation techniques, report writing, internal controls, game protection, and departmental procedures.
• Provide coaching and performance feedback to Surveillance Agents and communicate formal performance concerns to the Surveillance Manager.
• Conduct routine reviews of gaming procedures, cash transactions, jackpots, fills, credits, drops, counts, promotional activity, and other areas requiring surveillance oversight.
• Verify surveillance equipment is functioning properly and report camera failures, recording interruptions, blind spots, and system issues promptly.
• Assist with investigations requested by the Surveillance Manager, Tribal Gaming Commission, Compliance Department, Security Department, or authorized management personnel.
• Complete shift briefings and communicate unresolved incidents, equipment concerns, active investigations, and operational priorities to the incoming supervisor or manager.
• Maintain professional, objective communication while protecting the operational independence and integrity of the Surveillance Department.
• Perform other position-related duties and special assignments as directed by the Surveillance Manager.

Required Qualifications

• Must supervise all Surveillance Agents and surveillance operations during the assigned shift.
• Must be at least 21 years of age.
• High school diploma or GED required.
• Minimum of three years of casino surveillance, casino security, gaming operations, regulatory compliance, or related experience required.
• Minimum of one year of lead or supervisory experience preferred.
• Working knowledge of casino gaming operations, CCTV systems, internal controls, incident investigation, and surveillance report writing.
• Ability to interpret and apply Tribal Gaming Commission regulations, National Indian Gaming Commission requirements, Minimum Internal Control Standards, and company procedures.
• Strong observation, analytical, decision-making, and problem-solving abilities.
• Ability to prepare clear, accurate, objective, and detailed written reports.
• Professional communication skills with team members, management, regulators, law enforcement, and other authorized individuals.
• Ability to maintain composure, confidentiality, impartiality, and sound judgment during sensitive or high-pressure situations.
• Basic computer skills and ability to operate surveillance software, CCTV controls, video export systems, and standard office equipment.
• Must be eligible to work in the United States.
• Successful completion of required pre-employment screenings, which may include drug testing, criminal history review, and fingerprinting.
• Must obtain and maintain a Class A issued by the Karuk Tribal Gaming Commission.
• Adherence to confidentiality, ethics, surveillance access, and information security requirements.
• Indian Preference and Veteran’s Preference will be applied in accordance with applicable Tribal law and company policy.

Location and Employment Details

• Location: Yreka, CA (onsite)
• Salary: USD 21 - 27 per hourly
• Education: High school diploma or GED
• Experience: Minimum 3 years

Technologies and Equipment

• CCTV system
• Surveillance software
• CCTV controls
• Video export systems
• Computers, keyboards, radios, telephones
• Video recording equipment

Working Conditions and Physical Requirements

• Primarily performed in a secure, restricted surveillance room with limited natural lighting.
• Must be able to sit and monitor multiple video monitors for extended periods.
• Must maintain concentration while performing repetitive monitoring duties in a confined environment.
• May be exposed to loud noise, tobacco smoke, cleaning chemicals, and varying temperatures when entering operational areas.
• Must be available for varying shifts, including evenings, overnight shifts, weekends, holidays, and special events.
• Must work effectively during emergencies, high-pressure incidents, and periods of increased activity.
• Must operate computers, keyboards, surveillance controls, radios, telephones, and video recording equipment.
• Must possess sufficient close, distance, color, peripheral, and depth vision to monitor surveillance footage.
• Must possess sufficient hearing and verbal communication abilities to receive and relay operational information.
• Occasionally able to stand, walk, bend, stoop, reach, crouch, and lift or move up to 50 pounds.