Restaurant Supervisor Sports Bar

This role is responsible for the day-to-day success of a Sandia Resort and Casino food outlet in a sports bar setting. The Restaurant Supervisor oversees operations on assigned shifts, with an emphasis on guest experience, service quality, employee coaching, compliance, and maintaining a safe, clean environment.

Role Overview

The Restaurant Supervisor ensures proper service levels based on forecasted needs and daily volumes. During the shift, the supervisor spends a minimum of 90% of time on the floor interacting with guests and coaching employees to support consistent performance.

Key Responsibilities

• Oversee the success of a Sandia Resort and Casino food outlet and supervise day-to-day operations on the assigned shift.
• Ensure appropriate service delivery aligned with forecasted needs and daily business volumes.
• Solicit and review guest feedback through direct interaction and comment cards to support continuous improvement.
• Maintain a neat, clean, organized, safe, and comfortable work environment for employees and guests.
• Lead employees by teaching, reinforcing, and creating a positive and supportive environment.
• Enforce regulatory internal controls, policies, and procedures, using progressive discipline as needed.
• Ensure compliance with appearance and uniform guidelines.
• Ensure all food and beverage employees provide fast, friendly, timely service to every guest.
• Interact with guests during the supervisory shift to ensure service and food quality meet guest expectations and to resolve concerns before departure.
• Monitor food quality, presentation, and service standards for consistency and excellence.
• Investigate and resolve guest complaints regarding food quality and service in a timely manner.
• Reinforce customer service skills covered in HR training courses.
• Gather and analyze guest feedback and help implement strategies for service enhancement.
• Facilitate daily stand-up meetings by shift and conduct follow-up checks to confirm understanding.
• Provide clear direction, coaching, counseling, recognition, and constructive feedback, primarily to non-exempt staff members.
• Delegate responsibilities to support efficient workflow, maximize productivity, and optimize staffing schedules.
• Set performance expectations, conduct evaluation appraisals, and address conflict promptly and diplomatically.
• Ensure workers meet health and safety standards and regulations.
• Confirm that food and beverage products meet established standards and ensure temperature logs are completed and filed every shift as applicable.
• Ensure service equipment is handled safely and report mechanical issues to the appropriate department.
• Maintain and close InfoGenesis cash registers at designated times, and ensure back-up kits are available for power outages.
• Support security measures for safeguarding funds to and from the casino vault.
• Complete computer-assisted training as required.
• Provide immediate supervision to front-line team members and support management with administrative tasks as needed.
• Perform other job-related duties as assigned, including punctual and regular attendance in accordance with the Attendance Policy.

Required Qualifications

• High School Diploma, GED certification, or equivalent.
• One (1) year supervisory experience.
• Two (2) years of experience in a restaurant or food service capacity.
• Successfully complete the New Mexico Food Handlers course upon hire.
• Obtain and maintain a New Mexico Alcohol Server’s License upon hire.
• Ability to pass a stringent background investigation.
• Pre-employment and random drug screening required.
• Leadership skills to manage and inspire a diverse team of staff members.
• Customer-centric mindset and ability to lead by example with professionalism and integrity.
• Ability to supervise and direct employee work and exercise sound personnel management practices.
• Ability to write and prepare standard reports and documents.
• Knowledge of buffet line operating requirements.
• Knowledge of minimum temperature requirements for food and drink preservation.
• Knowledge of casino purchasing requirements for food and drink preservation.
• Knowledge of Tribal, federal, state, and local sanitary regulations related to preparation, maintenance, storage, and sales of food and drink products.
• Ability to maintain confidential information and maintain the highest standard of personal hygiene.
• Flexible schedule to work weekends and holidays as needed.
• Ability to lift at least 25 pounds.

Tools and Technologies

• InfoGenesis cash registers

Key Performance Indicators (KPIs)

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPIs will be shared with team members working in this job title, and feedback will be provided regarding completion as part of the performance review process.

Work Schedule, Location, and Pay

• Location: Albuquerque, NM 87113 (onsite)
• Salary: USD 21 - 23 per hour
• Experience requirement: 1 year minimum

Physical Requirements and Working Conditions

• Work is performed indoors and outdoors; outdoor work may involve extreme temperatures and inclement weather.
• May be exposed to hazards that can cause bodily harm, including smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may take place on uneven, inclined, hard, and soft carpeted floors, cement structures, and other surfaces.
• Duties may include walking, standing for long periods, sitting, and crouching.
• Ability to lift at least 25 pounds required.

Required Physical Capabilities

• Balancing: Maintain body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces.
• Grasping: Apply pressure to an object with fingers and palm.
• Hearing: Perceive sounds at normal speaking levels with or without correction.
• Kneeling: Bend legs at the knee to come to a rest on knee or knees.
• Lifting: Raise objects from a lower to a higher position or move objects horizontally.
• Pulling: Use upper extremities to exert force in a sustained motion.
• Pushing: Use upper extremities to press with steady force.
• Reaching: Extend hands and arms in any direction.
• Seeing: Perceive the nature of objects by the eye.
• Walking: Walk throughout work areas across internal and external locations and varied surfaces.
• Sitting: Particularly for sustained periods of time.
• Standing: Particularly for sustained periods of time.
• Stooping: Bend the body downward and forward by bending at the waist.
• Talking: Exchange ideas by spoken word.

Specifically Required Movements

• Trunk: bend, twist, rotate, push, pull, carry
• Arms: reach, carry, lift, twist, and rotate
• Legs: lift, push, pull, twist, and rotate
• Hands: grasp, manipulate, bilateral coordination, hand and eye coordination, overall and finger dexterity