Oversee the slot floor and Live! Rewards guest experience during your assigned shift at Live! Casino and Hotel Philadelphia in Philadelphia, PA.

Supervise and lead Guest Services Representatives and team members on the assigned shift.
Maintain a flawless guest experience on the slot floor and at the Live! Rewards desk through proactive communication and coordination across departments.
Coordinate to resolve service, technical, and operational problems affecting guests.
Assist with setup and execution of contests and promotions, taking ownership for marketing event success.
Support Guest Services team members with slot machine jackpot payments and machine malfunctions as needed.
Handle guest issues, concerns, and complaints in a courteous manner aligned with guest service standards.
Write and submit shift and other required reports documenting shift activity.
Ensure cross-shift communication is consistent and accurate.
Comply with internal controls and departmental procedures.
Ensure compliance with regulatory controls including state and federal laws and State Gaming regulations.
Train and manage staff in line with organizational and approved departmental standards, policies, and programs.
Extend complementary services according to the approved comp matrix.
Supervise staffing and scheduling levels for the slot floor and Live! Rewards to support a positive guest experience.
Review slot activity and promotional status with the Slot Manager.
Perform other duties as assigned.

Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures.
Broad variety of tasks and deadlines that require an irregular work schedule.
Ability to perform assigned duties in an interruptive office environment.
Two (2) to five (5) years of experience within the slot department or gaming areas of a casino.
1 to 3 years of experience as a Lead.
Four (4)-year degree in related fields or equivalent work experience.
Must be able to obtain and maintain a valid gaming license as determined by the Pennsylvania Gaming Control Board.

Comprehensive health coverage for full-time and part-time Team Members and eligible dependents
Free Basic Life Insurance
Free Short Term and Long-Term Disability
Retirement Savings with Company Match
Generous Bonus Structure
Annual Merit/Goal Based Pay Increases
Leadership Skills Development and Mentorship Programs
Tuition Reimbursement
Free parking
Free food and discounted meals
Exclusive Discounts on Travel, Services, Goods and Entertainment

Casino over 300,000 square feet; ability and energy to move about it with a true sense of urgency
Standing: 25%
Walking: 65%
Sitting: 10%
Keyboarding: 25% (includes use of handheld devices while on the casino floor)

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Work in an environment where smoking is allowed

Slot Services Supervisor

Job Description