Gaming Shift Manager

Rain Rock Casino Resort Hotel is seeking a Gaming Shift Manager for onsite work in Yreka, CA. In this role, you oversee daily Table Games operations and provide supervisory oversight of Slot operations during your assigned shift, helping ensure every activity is conducted with accuracy, compliance, and guest-focused service.

You will manage gaming floor operations while aligning day-to-day decisions with Tribal Gaming Commission regulations, internal controls, and departmental policies, supporting a professional environment and effective teamwork across the casino.

Role Overview

• Manage gaming floor operations for Table Games and Slots during the assigned shift.
• Provide direct supervision of Table Games operations and oversight of Slot operations.
• Maintain guest service standards with a visible, professional presence on the casino floor.
• Ensure gaming activities comply with internal controls, departmental policies, and Tribal Gaming Commission regulations.

Key Responsibilities

• Authorize and initiate table fills, credits, and slot jackpot payments according to established procedures.
• Count, verify, and balance table inventories, ensuring accurate gaming transactions and accounting records.
• Maintain accurate documentation for gaming activity, Title 31 requirements, customer disputes, and audit requests.
• Comply with casino policy and procedures, including MICs, SICS, Gaming Rules and Regulations, and Title 31.
• Resolve player disputes and guest concerns promptly and professionally.
• Evaluate performance of Floor Supervisors, Dealers, Dual-Rates, and other assigned team members.
• Coach, guide, and mentor team members to strengthen performance, service standards, and operational efficiency.
• Conduct performance evaluations and issue disciplinary documentation when necessary.
• Assist in developing and maintaining Table Games policies, procedures, and training programs, including Dealer School.
• Maintain control and accountability for gaming keys, bill validator access, and other sensitive gaming assets.
• Facilitate daily slot operations, including guest service functions such as exchanging currency and redeeming payout tickets when necessary.
• Promote and maintain a clean, safe, professional environment for guests and team members.
• Maintain open communication with other departments to support efficient casino operations.
• Maintain knowledge of Players Club benefits, property amenities, and marketing programs.
• Record daily shift occurrences and operational reports, and notify the Director of Table Games of any irregularities.
• Access to surveillance when operationally necessary.
• Perform additional duties as assigned.

Required Qualifications

• Must be at least 21 years of age.
• High School Diploma or GED required.
• Minimum three (3) years of experience in Table Games operations or management.
• Minimum one (1) year of supervisory experience in a casino environment.
• Knowledge of Table Games operations, rules, and procedures.
• Knowledge of Slot operations and slot accounting systems.
• Strong leadership, organizational, and communication skills.
• Ability to work effectively in a fast-paced gaming environment.
• Reasonable ability to communicate in English.
• Ability to work with minimal supervision.
• Employment eligibility in the U.S.
• Successful completion of pre-employment drug testing and background check.
• Must receive and maintain a valid High Security Gaming License from the Tribal Gaming Commission.
• Adherence to confidentiality policies.
• Indian preference will be observed in the hiring process.

Working Conditions & Environment

• Must be able to work in a smoke-filled environment.
• Must be able to work all shifts, weekends, holidays, and special events as needed.
• Must be able to stand or walk for extended periods of time.
• Must be able to maintain focus in a fast-paced casino environment.
• Must be able to lift, push, or pull up to 25 lbs.
• Must remain calm and professional in stressful situations.