Hotel Jobs in Bossier City, LA

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Hotel Night Auditor

Live! Casino & Hotel Louisiana Bossier City, LA

Bossier City, LA

Today

Full time Accounting Administrative Support Auditing

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Job Description

The Hotel Night Auditor at Live! Casino & Hotel Louisiana in Bossier City, onsite, performs overnight front desk responsibilities, processes guest charges, balances daily financials, and supports guest services to ensure a smooth overnight operation.

Responsibilities

Maintain up to date knowledge of all hotel features and services, operating hours, room types and numbers, layout, décor, appointments, and locations; stay informed on room rates, special packages and promotions; daily house counts, expected arrivals and departures; current room availability; and scheduled group activities.
Follow all hotel and departmental policies and procedures for both front and back of house operations.
Post charges to guest accounts that have not yet been posted or were incurred during the night audit shift.
Transfer charges and deposits to master accounts as required.
Ensure that charges are allocated to the correct departments.
Verify that front desk transactions are supported by the necessary documentary evidence and signatures and correctly posted in the system.
Track room revenues, occupancy percentages, and other front office statistics; review figures and documents for accuracy; record, store, access, and analyze computerized financial information; execute End of Day procedures and follow the End of Day/Night Audit Checklist.
Assist PBX with switchboard duties as needed.
Extend complimentary items in accordance with the property comp matrix.
Perform other duties as assigned.

Requirements

Education: High school diploma or GED.
Minimum of 1 year of experience in a related role.
Ability to read and interpret instructions and directions for guests.
Strong communication skills to interact with guests and staff across all areas of guest service.
Proficiency in data entry and accessing information in computer systems.
Ability to understand guest inquiries and provide clear, accurate responses.
Skill in promoting positive relations with individuals who approach the Front Desk and by telephone.
Customer service orientation with the ability to remain calm and courteous while addressing guest needs.
Ability to think clearly, quickly, and make concise decisions.
Strong prioritization, organization, and follow-up abilities.
Capable of working well under pressure with 50 plus arrivals and departures within a given period.
Attention to detail and ability to maintain confidentiality of guest and hotel information.
Ability to remain stationary at an assigned post for extended periods.
Ability to work cohesively with other departments and team members.

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