Bossier City, LA

Hotel Jobs in Bossier City, LA

2 jobs found

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1mo ago

Hotel Guest Service Agent

Live! Casino & Hotel Louisiana Bossier City, LA

Bossier City, LA

1mo ago Closed

Full time Customer Service Front Desk Guest Services

This position is no longer accepting applications (closed Sep 26, 2026).

Job Description

Live! Casino & Hotel Louisiana is looking for a guest-focused Hotel Guest Service Agent to help keep the experience clean, safe, fast, friendly, and fun. You will support a positive, can-do attitude while delivering a high level of guest service, from arrival to departure and throughout every request along the way.

What you’ll do

Maintain up-to-date knowledge of hotel features and services, including hours of operation
Stay current on room types, room numbers and layout, décor, appointments, and locations
Know room rates, special packages, and promotions, along with daily house count and expected arrivals/departures
Monitor room availability status and remain informed about scheduled daily group activities
Follow all hotel and departmental policies and procedures, including front and back of house operations
Secure and manage an assigned bank, ensuring accuracy of contracted monies and keeping the bank secure at all times
Answer the department phone within 3 rings using correct greeting and telephone etiquette
Provide information to guests in a congenial manner and promote positive guest relations
Handle guest check-ins by confirming reservations, reviewing notes, completing walk-in reservations when needed, and collecting required credit/payment information
Assign guest rooms, advise guests of any messages or deliveries, and explain room safe and mini bar key and room key procedures
Issue parking passes, validate valet parking tickets, and enter information into the computer
Support package guests by communicating services and amenities included
Collect identification for tax exempt guests and attach it to the registration card, and obtain guest signatures for designated paperwork
Coordinate bell service and assist with escorting luggage to the room
Maintain guest history files and communicate VIP arrivals to designated personnel for escort and amenity delivery
Set up accurate accounts per guest requirements and assist with walking procedures when the hotel cannot accommodate reservations
Accommodate room changes expediently
Document guest requests, complaints, or problems immediately, notify designated personnel, and follow up within 30 minutes to support resolution and guest satisfaction
Provide detailed voicemail system information, accept wake-up call requests, and deliver requests to PBX
Block rooms in the computer and pre-register designated guests, preparing key packets
Communicate pertinent guest information to designated departments and personnel
Generate, print, and distribute daily and weekly reports
Resolve room status report discrepancies with Housekeeping
Complete check-outs in line with hotel requirements, including late charge resolution, folio presentation, dispute resolution, account settlement, key retrieval, and late check-out requests
Handle group check-ins and group check-outs according to hotel procedures
Assist other departments and executives with group information, inventory, and guest details
Support cashiering tasks including adjustment vouchers, paid-outs, miscellaneous charges, making change for guests, cashing checks/travelers checks, posting charges, running closing reports, counting and securing the bank, completing cashier reports, balancing receipts, dropping receipts, and maintaining log book documentation
Assist with reservation calls and provide Concierge service when no Concierge is available
Help with other Front Office areas as assigned, including providing guest room tours
Document maintenance needs on work orders and submit them to the Manager

What we’re looking for

High School education or equivalent
Must be 21 years or older
Previous experience in a hotel or high-end retail environment desired
Must be able to work in an environment with exposure to alcohol and smoking
Ability to obtain and maintain licensure as required by the Louisiana Gaming Control Board or other applicable regulatory entities, as well as as required by Live’s operating standards
Ability to read and interpret instructions and direction for guests
Ability to communicate without impediment with guests and staff across guest service areas

Tools you’ll use

Computer and hotel system
PBX

Physical requirements

Lifting up to 20 lbs
Pushing/Pulling up to 20 lbs
Carrying up to 20 lbs
Some bending/kneeling
Frequent walking
Frequent standing
Some sitting
Climbing steps

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2mo ago

Hotel Night Auditor

Live! Casino & Hotel Louisiana Bossier City, LA

Bossier City, LA

2mo ago Closed

Full time Accounting Administrative Support Auditing

This position is no longer accepting applications (closed Aug 25, 2026).

Job Description

The Hotel Night Auditor at Live! Casino & Hotel Louisiana in Bossier City, onsite, performs overnight front desk responsibilities, processes guest charges, balances daily financials, and supports guest services to ensure a smooth overnight operation.

Responsibilities

Maintain up to date knowledge of all hotel features and services, operating hours, room types and numbers, layout, décor, appointments, and locations; stay informed on room rates, special packages and promotions; daily house counts, expected arrivals and departures; current room availability; and scheduled group activities.
Follow all hotel and departmental policies and procedures for both front and back of house operations.
Post charges to guest accounts that have not yet been posted or were incurred during the night audit shift.
Transfer charges and deposits to master accounts as required.
Ensure that charges are allocated to the correct departments.
Verify that front desk transactions are supported by the necessary documentary evidence and signatures and correctly posted in the system.
Track room revenues, occupancy percentages, and other front office statistics; review figures and documents for accuracy; record, store, access, and analyze computerized financial information; execute End of Day procedures and follow the End of Day/Night Audit Checklist.
Assist PBX with switchboard duties as needed.
Extend complimentary items in accordance with the property comp matrix.
Perform other duties as assigned.

Requirements

Education: High school diploma or GED.
Minimum of 1 year of experience in a related role.
Ability to read and interpret instructions and directions for guests.
Strong communication skills to interact with guests and staff across all areas of guest service.
Proficiency in data entry and accessing information in computer systems.
Ability to understand guest inquiries and provide clear, accurate responses.
Skill in promoting positive relations with individuals who approach the Front Desk and by telephone.
Customer service orientation with the ability to remain calm and courteous while addressing guest needs.
Ability to think clearly, quickly, and make concise decisions.
Strong prioritization, organization, and follow-up abilities.
Capable of working well under pressure with 50 plus arrivals and departures within a given period.
Attention to detail and ability to maintain confidentiality of guest and hotel information.
Ability to remain stationary at an assigned post for extended periods.
Ability to work cohesively with other departments and team members.

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Hotel Jobs in Bossier City, LA

Hotel Guest Service Agent

Hotel Night Auditor

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