Cage Shift Manager

At Aliante Casino + Hotel + Spa, the Cage Shift Manager role keeps casino cage assets secure while supporting accurate monetary and credit transactions. This onsite position in North Las Vegas, NV also supports Player Services operations, including day-to-day supervision tied to Boyd Rewards Club processes.

The Cage Shift Manager protects compliance with internal controls, company policies, procedures, and applicable laws, while coordinating staff coverage and handling key customer-facing needs across the shift.

Responsibilities

• Serve Player Services customers by cashing checks, exchanging gaming chips for currency, cashing checks, and processing markers and fills.
• Maintain balance and safeguard Player Services assets during the assigned shift.
• Monitor and verify all cash intake.
• Monitor transactions and related documentation to ensure compliance with gaming regulations, company policies, procedures, and laws.
• Input, update, and access customer credit and other information through computer systems.
• Coordinate job duties for Player Services personnel, including instructing team members on proper performance of job duties.
• Report and research any variance.
• Support Boyd Rewards Club operations by supervising Player Services Representatives who create new Boyd Rewards accounts.
• Create duplicate Boyd Rewards cards for guests, and change the Pin for Boyd Rewards guests (without creating new Boyd Rewards accounts).
• Work with Casino Hosts and Gaming management to issue complimentaries as required.
• Explain and promote the Boyd Rewards Loyalty Program.
• Assist with special events and promotional activities to support optimal customer service.
• Handle guest recovery as required.
• Perform daily player tracking system audits as required.
• Be able to work any position in Player Services.
• Perform other duties as assigned by management.

Physical requirements: Ability to bend, push, lift, and carry up to 50 pounds.

Requirements

• Must be 21 years of age.
• 2 years Cage or Credit experience preferred.
• Ability to use basic office machines and tools including 10 key, jetsort, jetscan, gaming ticketing kiosks, and a micro-encoder.
• Ability to operate Oasis-PitBoss, Loyalty, Everi, NEWave CENTRE, MicroSoft Office, and KRONOS software and processes.
• Excellent communication and interpersonal skills, with the ability to read, write, and speak English.
• Must be able to obtain and maintain any necessary certifications and/or licenses required by local gaming regulations.
• Must obtain a TAM card for guest comping requirements.
• Must pass a heightened background review.

Technologies

• Oasis-PitBoss
• Loyalty
• Everi
• NEWave CENTRE
• MicroSoft Office
• KRONOS
• jetsort
• jetscan
• gaming ticketing kiosks
• micro-encoder
• 10 key