Cage Assistant Shift Manager

Manage day-to-day Cage operations at L' Auberge Casino Hotel Baton Rouge by overseeing credit and cashier activities, supporting compliance efforts, and safeguarding company assets. This onsite shift management role also addresses delinquent credit collection and customer matters that extend beyond standard staff authority.

Key Responsibilities

• Provide internal and external guest service while supervising Cage operations.
• Direct, staff, schedule, evaluate, train, develop, and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.
• Review department objectives, standards, guidelines, and budget to support effective supervision; adjust the daily schedule based on business levels.
• Monitor credit granting and collection policies and procedures to ensure adherence to established internal guidelines and all applicable regulatory directives and laws.
• Maintain protection of extremely large amounts of currency by applying extreme care and attention to detail.
• Ensure asset protection procedures and proper controls are strictly enforced.
• Monitor and evaluate company activities in relation to departmental operations to align company needs with Credit and collections services.
• Review compliance with relevant gaming regulations to confirm the Cage operates within regulatory and company policy and procedure requirements.
• Secure payment for customers with delinquent credit through written, verbal, and personal contact, maximizing the collection-to-bad-check ratio while maintaining positive customer relations.
• Handle customer relations issues beyond staff authority and work toward equitable resolution.
• Monitor and evaluate Cage Cashiers to ensure financial, policy, and regulatory objectives are met.

Qualifications

• Minimum 21 years of age.
• Ability to obtain and maintain a valid gaming license.
• Demonstrated knowledge of cage and credit operations.
• Demonstrated understanding of legal, banking, and accounting issues.
• High school diploma or equivalent education completed.
• 2 years of directly related experience in cashier/credit/collection operations or overall gaming operations, or an equivalent combination of training, education, and experience demonstrating the ability to perform the position duties.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off earned according to local policy and increases with length of employment
• Wellness programs designed to support team members’ financial, physical, and mental well-being

Work Location

Baton Rouge, LA (onsite)