VIP Host position at Live! Casino and Hotel Maryland in Hanover, MD (onsite); salary USD 40,512 - 55,878 per year.

Build relationships with guests, focusing on higher denomination zones.
Explain Live! Reward Club benefits and encourage enrollment.
Increase annual revenues in line with property plans and cross-property goals.
Handle special complimentary requests and apply sound, profitable decisions per policy.
Develop and sustain personalized guest relationships, tracking complimentary use and status per policy.
Make appropriate complimentary decisions for off-site sporting suites and event tickets in accordance with policy, maintaining consistency with comp guidelines.
Address guest complaints to ensure positive outcomes.
Assist with planning and execution of assigned parties, promotions, special events and tournaments.
Continually cultivate qualified guests to move their play to higher denomination zones and monitor activity via online systems.
Ensure full compliance with departmental internal controls, policies, procedures, and regulations.
Extend complimentary in line with the property comp matrix.

Analytical and critical thinking abilities.
Problem-solving and decision-making skills.
Friendly and welcoming disposition.
Professional, mature, positive and confident demeanor when dealing with guests and completing daily tasks.
Knowledge of casino gaming regulations.
Ability to recognize problem gaming signs and address them appropriately.
Flexible work schedule, including weekends, evenings and holidays.
Professional and business-appropriate appearance.
Clear and effective oral and written communication.
High school diploma or GED equivalent.
Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
Two years of direct customer interaction experience.
Willingness and ability to be flexible with work schedule; extended hours may be required.
Ability to obtain and maintain the license as mandated by the Maryland Lottery and Gaming Control Agency.

Comprehensive group health benefits for full-time and part-time team members and eligible dependents.
Free Basic Life Insurance
Free Short Term and Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for team members and eligible dependents (Maryland property only)
Training and pathways for career growth
Robust Rewards and Recognition Programs
Annual merit-based pay increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

24/7 high energy casino with over 300,000 sq ft of gaming and entertainment space and approximately 3,000 employees
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Smoking is allowed in the environment

VIP Host

Job Description