Loyalty Program

Loyalty Program Hotel Jobs

2 jobs found

Today

VIP Host

Live! Casino and Hotel Maryland Hanover, MD

Hanover, MD

Today

$41k - $56k/yr Full time Concierge Customer Service Guest Relations

Apply Now

Job Description

VIP Host position at Live! Casino and Hotel Maryland in Hanover, MD (onsite); salary USD 40,512 - 55,878 per year.

Responsibilities

Build relationships with guests, focusing on higher denomination zones.
Explain Live! Reward Club benefits and encourage enrollment.
Increase annual revenues in line with property plans and cross-property goals.
Handle special complimentary requests and apply sound, profitable decisions per policy.
Develop and sustain personalized guest relationships, tracking complimentary use and status per policy.
Make appropriate complimentary decisions for off-site sporting suites and event tickets in accordance with policy, maintaining consistency with comp guidelines.
Address guest complaints to ensure positive outcomes.
Assist with planning and execution of assigned parties, promotions, special events and tournaments.
Continually cultivate qualified guests to move their play to higher denomination zones and monitor activity via online systems.
Ensure full compliance with departmental internal controls, policies, procedures, and regulations.
Extend complimentary in line with the property comp matrix.

Requirements

Analytical and critical thinking abilities.
Problem-solving and decision-making skills.
Friendly and welcoming disposition.
Professional, mature, positive and confident demeanor when dealing with guests and completing daily tasks.
Knowledge of casino gaming regulations.
Ability to recognize problem gaming signs and address them appropriately.
Flexible work schedule, including weekends, evenings and holidays.
Professional and business-appropriate appearance.
Clear and effective oral and written communication.
High school diploma or GED equivalent.
Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
Two years of direct customer interaction experience.
Willingness and ability to be flexible with work schedule; extended hours may be required.
Ability to obtain and maintain the license as mandated by the Maryland Lottery and Gaming Control Agency.

Benefits

Comprehensive group health benefits for full-time and part-time team members and eligible dependents.
Free Basic Life Insurance
Free Short Term and Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for team members and eligible dependents (Maryland property only)
Training and pathways for career growth
Robust Rewards and Recognition Programs
Annual merit-based pay increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts

Physical Requirements

50 percent standing
50 percent walking
Use of stairs and elevators

Working Conditions

24/7 high energy casino with over 300,000 sq ft of gaming and entertainment space and approximately 3,000 employees
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Smoking is allowed in the environment

Life at Live!

Be part of an exciting experience unlike any other in the market
Be empowered to put service and community first
Contribute to a diverse, team-oriented culture that values inclusivity
Access tools, resources, and opportunities to grow your career
Work hard and have fun
Live is a 24/7 high energy casino with a culture of fairness, teamwork, and FUN
The casino is large and fast paced, requiring energy and urgency to move about
Exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises
Smoking is allowed in the work environment

View full job page →

2d ago

Casino Host Asian Market

Argosy Casino Hotel & Spa Riverside Riverside, MO

Riverside, MO

2d ago

$40k+/yr Full time Marketing Analytics Asian Market

Apply Now

Job Description

Argosy Casino Hotel & Spa Riverside in Riverside, Missouri is seeking a Casino Host with a targeted focus on the Asian market, primarily the Chinese segment. This onsite role is dedicated to building and maintaining relationships with Asian players, promoting our gaming offerings, coordinating events and promotions, and managing comps to drive revenue, with travel to Penn properties in the Kansas City area and beyond as needed.

Summary

The successful candidate will develop and sustain relationships with Asian Market players, especially from the Chinese market, concentrate on revenue growth through marketing our gaming product, and attract higher-valued Asian clientele. They will provide exemplary customer service while expanding current Asian Market relationships and educating guests about the mychoice program benefits.

Responsibilities

Develop and maintain valuable relationships with Asian Market players, primarily from the Chinese market, with a focus on driving revenue and attracting higher-value clientele.
Deliver stellar customer service while cultivating existing Asian Market player relationships.
Identify and cultivate relationships with new and first-time Asian Market guests.
Learn and manage Asian Market guest tours of our facilities and educate guests on the mychoice program benefits.
Assist in addressing guest issues, conflicts, or complaints in a fair and equitable manner.
Attract and manage Asian customers through weekly telemarketing and on-floor interactions; arrange hospitality, including rooms, food, beverages, and special requests as appropriate.
Administer and track comps with discretion to increase gaming and generate revenue.
Be knowledgeable about credit procedures; encourage credit usage and assist in extending credit where permitted by law.
Develop and assist in the operation of events and promotions, both gaming and non-gaming, for Asian Market players.
Build loyalty by hosting meals and other events on-site or off-site to engage Asian Market guests.
Promote a positive community presence and participate in company-sponsored events.
Attend off-property events in the community, including golf events, trade shows, store openings, and dinner parties.
Travel within the Kansas City metro area and to other Penn National Gaming properties at least once per quarter.
Maintain visibility on the casino floor and in outlets to provide quality service.
Analyze data to identify “high end” players and use Tableau and other casino programs to determine value for discretionary comps and hotel reservations based on gaming activity.
Maintain relationships with valued guests via phone, email, direct mail, and in person; meet quarterly goals and milestones.
Review and manage dormant accounts; compile data reports to administer host activities and determine which player segments to host to increase revenue.
Protect the confidentiality of player information including name, address, contact details, level of play, wins/losses, and visit history.
Address and manage complaints, grievances, or concerns.

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school; or a minimum of one year related experience and/or training in sales or casino operations, including table games and slots, or an equivalent combination of education and experience.
Strong cultural understanding of the Asian Market; prior customer service experience with the Asian Market is required.
Excellent verbal and written communication in English, plus proficiency in Cantonese, Korean, Mandarin, or Vietnamese.
Ability to read, interpret, and compose documents; perform basic mathematical functions; and communicate effectively with individuals and groups.
Ability to qualify for licenses or permits required by local, state, or federal law.
Must successfully complete CARE or TiPS training.
Must possess a valid driver’s license and have an acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
Physical ability to stand and walk for extended periods, use hands to manipulate objects, and reach with arms; reasonable accommodations available as needed.
Work environment may involve exposure to moving parts, fumes, smoke, airborne particles, and vibration; reasonable accommodations provided.

Technologies

Tableau

Benefits

Day-one medical coverage
401(k) matching
Annual performance bonus
Wellness programs supporting financial, physical, and mental well-being
Paid time off that accrues with length of employment

Starting Salary

$40,000 annually

View full job page →

Loyalty Program Hotel Jobs

VIP Host

Casino Host Asian Market

Get Loyalty Program Hotel Jobs alerts