EVS Attendant

Santa Ana Star Casino Hotel is looking for an EVS Attendant to help keep the property clean, safe, and welcoming for both guests and internal team members. This onsite role focuses on maintaining tidy internal areas, supporting a great first impression across restrooms, common spaces, and offices, while following all safety and chemical procedures.

Key Responsibilities

• Provide excellent customer service while interacting effectively with casino hotel guests and team members.
• Clean property floors using methods such as sweeping, mopping, scrubbing, or vacuuming.
• Move or push furniture to clean underneath surfaces.
• Clean various venues and outlets throughout the property.
• Gather and empty wastebaskets, and deep clean wastebaskets as needed.
• Service, clean, restock, and supply property restrooms.
• Dust slot machines, furniture, walls, and equipment.
• Clean windows, glass partitions, and mirrors using required cleaning supplies and chemicals.
• Sweep stairwells and clean elevators.
• Use all cleaning materials, chemicals, and equipment according to the manufacturer’s instructions.
• Report hazardous conditions or broken equipment immediately to the supervisor.
• Advise management of repairs or supply shortages in assigned areas and remain accountable for cleanliness and the overall condition of those spaces.
• Follow established safety precautions when using equipment and supplies.
• Use knowledge of cleaning chemicals and adhere to all MSDS safety procedures.
• Perform other duties as assigned.

Qualifications and Requirements

• Preference is given to qualified Santa Ana Tribal Members.
• High School diploma or GED is required.
• Bilingual and multi-cultural experience is helpful.
• Strong interpersonal, guest service, and communication skills.
• A smartphone capable of running company applications and communication systems is required.
• If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice through a payroll deduction program.
• All employees must proficiently use a smartphone for company applications, email, and text.
• Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

Core Values and Expectations

• Treat co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling in only when necessary, arriving on time, being prepared to start your shift, and completing assigned work as described.
• Practice honesty by admitting mistakes, learning from them, and moving forward.
• Accept constructive criticism and guidance from supervisors.
• Maintain professionalism and courtesy toward co-workers and guests at all times.
• Seek answers from a supervisor when unsure of policy, procedures, or how something works.

Essential Mental and Physical Functions

• Detail oriented and organized, with the ability to multi-task.
• Ability to provide strong customer service and handle conflict situations.
• Capable of working in a fast-paced environment and managing stressful situations professionally.
• Team player.
• Frequently stand, walk, use hands and fingers, reach, and engage in talking and hearing tasks.
• Lift and/or move up to 50 pounds frequently, 100 pounds frequently, and more than 100 pounds occasionally.
• Work various hours including weekends and holidays.
• Maintain a well-groomed, professional appearance.
• Work at a fast pace with accuracy and handle stress effectively.
• Safely maneuver around the facility to collect and distribute materials.
• Stand and walk for extended durations and be physically able to perform essential job functions.

Technology, Equipment, and Work Environment

• Technologies used include smartphones, computers, and timeclocks.
• Equipment used includes smartphones, computers, timeclocks, large capacity trash can, various cleaning chemicals, buffer, vacuum cleaner, broom, and mop.
• Work is performed indoors in a climate controlled, non-smoking environment.
• Potential exposure to hazardous materials exists in this position.