Vicksburg, MS

Hotel Jobs in Vicksburg, MS

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Hotel Operations Manager

Ameristar Casino Hotel Vicksburg Vicksburg, MS

Vicksburg, MS

Today

$47k+/yr Full time Manager Customer Service Hospitality

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Job Description

Situated onsite in Vicksburg, Mississippi, Ameristar Casino Hotel Vicksburg offers a dynamic hospitality environment where guest experience is a priority. The Hotel Operations Manager leads day-to-day hotel operations, directs staff performance, and champions service excellence to optimize occupancy and revenue while upholding the property’s standards.

Responsibilities

Oversees day-to-day hotel operations and leads the hotel staff.
Sets, implements, and tracks operational goals while monitoring performance and profitability targets.
Develops efficient scheduling to control labor costs, meet staffing objectives, and maintain guest satisfaction.
Participates in the department budget process, offers recommendations, ensures adherence to budget initiatives, and reports concerns to the manager.
Champions superior customer service in line with departmental and company standards and programs.
Ensures service standards are followed by all team members and resolves issues as they arise.
Drives the overall achievement of departmental customer service goals.
Maintains master and direct-bill accounts and coordinates with Accounting to ensure accurate billing.
Recommends hotel policies and services, resolves guest complaints, and supports all customer service programs.
Aims to maximize occupancy and revenue for hotel operations.
Provides recommendations on financial activities such as setting room rates and related policies and procedures.
Ensures regulatory compliance within the area of authority and reports potential issues to Executive Management/GM.
Maintains strict confidentiality across departmental and company matters.

Requirements

Bachelor's degree (B.A./B.S.) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Prior hotel management experience strongly preferred.
Excellent written and verbal communication skills; fluent in English.
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and hotel software.
Ability to maintain a high level of confidentiality and professionalism.
Ability to write reports, business correspondence, and procedure manuals.
Exceptional customer service and interpersonal skills.
Effective presentation and ability to respond to questions from groups of managers, clients, customers, and the general public.
Strong math skills, including ability to perform calculations and interpret bar graphs.
High energy with a proactive and strategic approach to dealing with issues.
Ability to interact with guests, staff, and colleagues and resolve problems diplomatically.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
Hotel software

Benefits

Wellness programs designed to support our team members' financial, physical, and mental well-being.
Day-one medical coverage.
401(k) matching.
Annual performance bonus.
Paid time off is earned according to the local policy and increases with the length of employment.

Salary

Salary: USD 46,915 per year, starting pay based on experience.

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1d ago

Dealer

Ameristar Casino Hotel Vicksburg Vicksburg, MS

Vicksburg, MS

1d ago

$4+/hr Full time Casino Operations Customer Service Dealer Operations

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Job Description

Dealer position onsite at Ameristar Casino Hotel Vicksburg in Vicksburg, MS.

Responsibilities

Follow all departmental and property policies and procedures related to guest service standards.
Acknowledge and greet guests in English, offering assistance and information to anyone interested in gaming.
Provide fast, flawless, personalized service to players.
Consistently build and maintain rapport with guests.
Maintain knowledge of all aspects of the games being dealt.
Comply with company and departmental policies, State Gaming Regulations, and internal controls.
Conduct the assigned game according to established procedure.
Ensure appropriate game protection.
Maintain an appropriate pace for all players at the table.
Learn and familiarize yourself with the property’s other gaming and entertainment activities to provide accurate information and enhance guest experience.
Process payouts quickly and accurately.
Fill and credit tables by verifying cheques.
Open and close tables according to guidelines and procedures.
Perform other related and compatible duties as assigned.
Maintain strict confidentiality in all company matters.

Requirements

High School Diploma or equivalent required.
Completion of Dealers School or six months of experience as a dealer with at least two high-volume main games (Blackjack, Craps, Roulette, etc.)
Strong verbal communication skills; fluent and literate in English.
Ability to maintain a high level of confidentiality and professionalism.
Knowledge of applicable state gaming laws and regulations.
Excellent customer service and interpersonal skills.
High energy with a proactive and strategic approach to addressing issues.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Highly organized and detail oriented.
Ability to perform basic arithmetic to calculate payoffs accurately (add, subtract, multiply, divide).
Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

Benefits

Wellness programs
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off

Starting Salary

Starting pay $4.25 per hour, based on experience
Base hourly rate: USD 4.00

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1d ago

Cook -Deli

Ameristar Casino Hotel Vicksburg Vicksburg, MS

Vicksburg, MS

1d ago

$12+/hr Full time Culinary Operations Food and Beverage Foodservice

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Job Description

Ameristar Casino Hotel Vicksburg offers day one medical coverage, 401(k) matching, an annual performance bonus, and paid time off to support your health, growth, and well being in a fast paced hospitality environment.

Starting salary: $12.00 per hour, based on experience.

Responsibilities

Learn the facility’s room outlets and be able to answer general questions about the property.
Review food orders from computer printouts and prepare items according to the established menu.
Prepare all food items following standard recipes and menu specifications to ensure consistent guest experience.
Wash, slice, peel, and cut ingredients as needed for cooking or serving.
Assess doneness by tasting, smelling, or testing with utensils to ensure proper cooking.
Follow work procedures, quality standards, and menu specifications per established guidelines.
Prepare items accurately and in a timely manner.
Complete all prep tasks as listed on the prep sheet.
Use and maintain all assigned areas and equipment in a sanitary, safe, and efficient manner.
Adhere to Health Department regulations for food handling, storage, temperature control, and cleanliness of the work environment.
Attend required company training programs as scheduled.
Perform opening, closing, and other side duties as assigned by supervisors.
Communicate with the Lead Cook and Sous Chefs as needed.
Execute job functions in line with the Standard Operating Procedures to ensure consistency with company and departmental standards.
Maintain strict confidentiality in all company matters.

Requirements

High School Diploma or equivalent required; a degree in culinary arts or a recognized apprenticeship is preferred.
Minimum one year of experience as a line cook is required.
Strong written and verbal communication skills; fluency in English.
Ability to maintain confidentiality and professionalism.
Basic reading and math skills for recipes and measurements.
Ability to work collaboratively and communicate effectively with team members at all levels.
Proven ability to prepare a wide variety of items to standard in a high-volume, fast-paced kitchen.
Knowledge of sanitation procedures and their proper application.

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Hotel Jobs in Vicksburg, MS

Hotel Operations Manager

Dealer

Cook -Deli

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