Casino Service Representative

Ameristar Casino Hotel Vicksburg offers day-one medical coverage, 401(k) matching, an annual performance bonus, and paid time off that’s earned according to local policy and increases with length of employment. If you’re interested in a uniformed, guest-facing role at an onsite casino in Vicksburg, MS, this position supports both service and secure cash operations.

Responsibilities

• Maintain a positive attitude and support the policies of Senior Management of the Casino.
• Follow established department and property policies and procedures for guest service standards.
• Stay compliant with uniformed appearance standards while on duty and maintain a neat, clean, and professional work area.
• Secure company funds while providing accurate, courteous guest service.
• Redeem coins/tokens, cash checks, and supply information to guests.
• Maintain and assure proper routing of the department’s paperwork.
• Handle the movement and protection of company funds, including repeated lifting up to 35 lb and pushing/pulling a 500 lb cart.
• Maintain communication with all departments, team members, and guests to support positive experiences.
• Maintain a high level of personal integrity and moral conduct free of questionable association.
• Be prepared to work in adverse conditions, including overtime, nights, weekends, and holidays.
• Obey Ameristar Casino Vicksburg and department rules, policies, and procedures.
• May perform duties in any functional area of the Cage operations department, including cage banks.
• Provide an outlet for sales and redemption of coin and chips for internal and external guests (for example: general cashier, main bank, fill bank, jackpot/fill window).
• Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.
• Maintain working knowledge of the casino’s System of internal Controls, Star Service Standards, and Federal Currency Transaction Reporting Laws as they pertain to casinos.
• Perform all other duties as assigned.

Requirements

• Ability to read, communicate, understand, and write English.
• Ability to work with interruptions.
• Ten-key (calculator) skills.
• Good communication and guest service skills.
• Data entry/computer skills required, with a mathematically inclined mindset.
• Money handling and organizational skills preferred.
• Ability to stand for a minimum eight (8) hour shift.
• Ability to work in noisy and smoky locations on the casino floor.
• Frequenly encounter intoxicated guests.
• Provide representation of the department in specific project and company meetings.
• High School diploma; some college classes or degree preferred.
• Previous casino Cage or cash handling experience.

Compensation

Starting pay: $12.50 per hour, based on experience. (Listed hourly rate: USD 12 per hourly.)

Work Setting

Location: Vicksburg, MS (onsite). Uniformed role in cage operations with guest service responsibilities.