Casino Guest Service

Casino Guest Service Hotel Jobs

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Today

Slot Attendant/Supervisor

River City Casino & Hotel St. Louis, MO

St. Louis, MO

Today

$9 - $35/hr Full time Casino Casino Guest Service Casino Operations

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Job Description

River City Casino & Hotel is hiring a Slot Attendant/Supervisor for the Slots department in St. Louis, MO (onsite). This role supports guest service and daily slot operations on a 2:00pm - 10:30pm shift, with added supervisory responsibilities for supervisors.

Role Summary

In this position, you will provide cash handling service, complete jackpot verification and payment duties according to established procedures, promote the Players Club card program, and support customer service needs. If assigned as a supervisor, you will also oversee staff and manage the overall daily operations for a designated shift within the Slots department.

Key Responsibilities

Follow all departmental and property policies and procedures related to guest service standards.
Provide cash handling service to casino patrons.
Pay and verify jackpots on slot machines using established procedures.
Promote the Players Club card program, including understanding current card benefits and presenting program information to customers.
Communicate customer service issues to key personnel.
Maintain responsibility for assigned casino funds and ensure proper handling of funds exchanges.
Complete customer booth transactions.
Assist with training new personnel as needed.
Monitor work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
Assist patrons with general questions about the casino.
For supervisors: supervise staff and oversee overall daily management of a designated shift in the Slots department.
Support, promote, and demonstrate superior customer service in line with departmental and company standards and programs.
Ensure customer service standards are followed by all team members and address issues as they arise.
Ensure efficiency of slot machines and related gaming equipment during the assigned shift.
Provide authorizing and verifying signatures for jackpot payments when applicable, following established procedures.
Handle customer concerns and requests, including making final decisions regarding service recovery on the assigned shift.
Maintain and process paperwork, logs, schedules, and communication related to the Slots department.

Requirements

High School Diploma or equivalent preferred.
Excellent customer service and interpersonal skills.
Strong written and verbal communication skills; fluent and literate in English.
Ability to maintain confidentiality and professionalism.
Basic math and cash handling skills, including counting money and making change.
High energy and a proactive, strategic approach to handling issues.
Ability to work collaboratively and communicate effectively with team members at all levels.
Must be able to work any shift or hours as needed.

Shift, Location, and Pay

Location: St. Louis, MO (onsite)
Shift: 2:00pm - 10:30pm
Pay: USD 9 - 35 per hour
Starting salary: Up to $35.00 per hour

Benefits

Day 1 medical, dental, and vision benefits
Uber benefit for nearby metro stops
Recognition programs with cash rewards and gift cards
Tuition Reimbursement
Lindenwood University Discounts
Diversity Scholarship for Team Member’s children

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1d ago

Cage Cashier

Isle of Capri Casino Hotel Boonville Boonville, MO

Boonville, MO

1d ago

$15 - $20/hr Full time Accounting Cage Cashier Cashier

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Job Description

Isle of Capri Casino Hotel Boonville offers a supportive, guest-focused environment where you help create memorable experiences while staying on top of responsible cash handling. This onsite role in Boonville, MO (65233) brings variety to your day through guest service, ticket and chip transactions, and event information, with competitive pay of $15 to $20 per hour.

What you’ll do

Redeem and sell table game chips, including marketing redemptions, ticket-in and ticket-out redemptions, and other cash transactions.
Handle a range of cash-related tasks, including answering customer questions in a courteous and professional manner.
Support patrons by providing information about casino events.
Maintain a fun, friendly, clean, and safe environment for both guests and employees.
Work effectively and courteously with fellow employees.
Accurately count and record assigned funds, make exchanges of funds throughout the shift, and keep the cash drawer balanced.
Ensure all casino funds are secured when not in use.
Verify and document personal identification information for checks and cash advance transactions.
Complete all company-required training within designated time frames.
Act as a customer experience owner: behave in ways that surprise and delight guests, leave guests with positive feelings about the property, and build/maintain relationships with them.
Handle assignments as needed (other duties as assigned).

What you’ll need

Ability to work effectively and courteously with fellow employees.
Ability to comply with company standard operating procedures, gaming regulations, and federal regulations, including Title 31 compliance.

Benefits

401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off
Employee discount

Location: Boonville, MO 65233 (Onsite, Required)

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2d ago

Dealer - On Call

Sam's Town Hotel & Gambling Hall, Las Vegas Las Vegas, NV

Las Vegas, NV

2d ago

$15 - $18/hr Full time Casino Guest Service Casino Housekeeping Casino Operations

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Job Description

Join the team at Sam’s Town Hotel & Gambling Hall in Las Vegas, NV as an on-call Dealer, handling assigned games accurately and delivering attentive guest service.

Responsibilities

Deal assigned games in line with standard rules, company procedures, and applicable gaming regulations.
Shuffle and deal cards accurately to customers.
Quickly and accurately calculate the face value of cards.
Exchange cash for the correct chip denominations.
Pick up losing bets and remove cards from the customer’s betting square.
Pay winning bets and place chips into the appropriate betting square.
Complete required forms, records, and documents in accordance with rules and regulations.

Requirements

Must be at least 21 years of age.
Six (6) months of prior experience or dealer’s school is strongly preferred.
Maintain current knowledge of applicable company policies and gaming regulations.
Excellent customer skills.
Ability to stand for extended periods for the majority of the shift.
Ability to bend and reach across the gaming table.
Ability to use hands to deal and collect playing cards.
Ability to obtain and/or maintain necessary licenses and/or certification.

Work Location and Pay

Location: Las Vegas, NV (onsite)
Pay: USD 15 - 18 per hour

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2d ago

Slots Services Rep

Live! Casino and Hotel Philadelphia Philadelphia, PA

Philadelphia, PA

2d ago

Part time Casino Guest Service Customer Service Guest Services

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Job Description

Join Live! Casino and Hotel Philadelphia as a Slots Services Rep on-site in Philadelphia, PA. In this part-time role, you will support slot guests with friendly service and assist with key casino experiences, from welcoming members in premium areas to helping resolve common machine and jackpot needs while following internal controls.

What You’ll Do

Deliver quality slot service to help ensure guests feel their entertainment experience exceeds expectations.
Serve as a bus greeter and carry out gift giveaways and slot tournaments.
Complete new player sign-ups and welcome customers at the right touchpoints.
Execute new card sign-ups using handheld devices and desk top computers at the Live! Rewards Center.
Greet guests in the VIP Room and help ensure they enjoy their visit.
Inform members about benefits, contests, and promotions.
Replace lost club cards.
Distribute promotional items according to specific guidelines, without discretionary authority to issue promotional play.
Assist with slot jackpot payments, ticket fills, and equipment jams.
Handle minor slot machine malfunctions and notify slot technicians when technical assistance is required.
Use discretionary ability to extend complementary services in line with the approved comp matrix.
Respond to guest questions, issues, and concerns in a courteous, professional manner.
Maintain knowledge of casino operations, including hours of operation of the casino, restaurants, and other amenities.
Comply with internal controls, standards, and procedures.
Support additional duties as assigned.

Requirements

Excellent customer service and interpersonal skills.
Ability to communicate with team members and guests.
Availability to work Friday, Saturday, and Sundays from noon until 2am.
Flexibility for shifts including weekends and holidays.
High school diploma, GED, or equivalent work experience in a customer service environment.
Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Benefits

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance.
Free Short Term and Long-Term Disability.
Retirement savings with company match.
Generous bonus structure.
Annual merit/goal based pay increases.
Leadership skills development and mentorship programs.
Tuition reimbursement.
Free parking.
Free food and discounted meals.
Exclusive discounts on travel, services, goods, and entertainment.

Physical Requirements

Ability to stand for long periods of time without sitting or leaning.
Standing: 10%; Walking: 85%; Sitting: 5%.
Keyboarding: 20% including use of handheld devices while on the casino floor.

Life at Live! is a 24/7 high energy casino environment with a culture focused on fairness, teamwork, and most importantly FUN. You should also expect exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises, with smoking allowed in the workplace.

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Casino Guest Service Hotel Jobs

Slot Attendant/Supervisor

Cage Cashier

Dealer - On Call

Slots Services Rep

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