Slots Services Rep

Join Live! Casino and Hotel Philadelphia as a Slots Services Rep on-site in Philadelphia, PA. In this part-time role, you will support slot guests with friendly service and assist with key casino experiences, from welcoming members in premium areas to helping resolve common machine and jackpot needs while following internal controls.

What You’ll Do

• Deliver quality slot service to help ensure guests feel their entertainment experience exceeds expectations.
• Serve as a bus greeter and carry out gift giveaways and slot tournaments.
• Complete new player sign-ups and welcome customers at the right touchpoints.
• Execute new card sign-ups using handheld devices and desk top computers at the Live! Rewards Center.
• Greet guests in the VIP Room and help ensure they enjoy their visit.
• Inform members about benefits, contests, and promotions.
• Replace lost club cards.
• Distribute promotional items according to specific guidelines, without discretionary authority to issue promotional play.
• Assist with slot jackpot payments, ticket fills, and equipment jams.
• Handle minor slot machine malfunctions and notify slot technicians when technical assistance is required.
• Use discretionary ability to extend complementary services in line with the approved comp matrix.
• Respond to guest questions, issues, and concerns in a courteous, professional manner.
• Maintain knowledge of casino operations, including hours of operation of the casino, restaurants, and other amenities.
• Comply with internal controls, standards, and procedures.
• Support additional duties as assigned.

Requirements

• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests.
• Availability to work Friday, Saturday, and Sundays from noon until 2am.
• Flexibility for shifts including weekends and holidays.
• High school diploma, GED, or equivalent work experience in a customer service environment.
• Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Benefits

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short Term and Long-Term Disability.
• Retirement savings with company match.
• Generous bonus structure.
• Annual merit/goal based pay increases.
• Leadership skills development and mentorship programs.
• Tuition reimbursement.
• Free parking.
• Free food and discounted meals.
• Exclusive discounts on travel, services, goods, and entertainment.

Physical Requirements

• Ability to stand for long periods of time without sitting or leaning.
• Standing: 10%; Walking: 85%; Sitting: 5%.
• Keyboarding: 20% including use of handheld devices while on the casino floor.

Life at Live! is a 24/7 high energy casino environment with a culture focused on fairness, teamwork, and most importantly FUN. You should also expect exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises, with smoking allowed in the workplace.