Laundry Attendant

In Coral Gables, the Biltmore Hotel Limited team depends on Laundry Attendants to keep clean linen flowing to both internal operations and external customers. This onsite role focuses on following department standards outlined in the Biltmore Standard Operating Procedures (BSOP’s), supporting consistent quality while handling pressing equipment, sorting, inventory, and rewash processing.

Responsibilities

• Follow all Biltmore policies and procedures while maintaining required quality standards.
• Operate pressing equipment using the correct settings.
• Sort and inventory discard linen.
• Sort linen for rewash and prepare items to be reprocessed using the rewash formula.
• Assist with sorting wash linen.
• Report any discrepancies to the Supervisor / Manager.

Requirements

• Ability to speak, read, write, and understand English.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize work.
• Think clearly, remain calm, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand guest service needs.
• Work cohesively with coworkers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard with basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic, constantly changing environment.
• Be able to multitask.

Experience and Education

• Education: High school or equivalent education preferred.
• Experience: Practical work experience in a similar position preferred.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates, and guests using verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel, where most tasks are performed indoors under controlled thermostat settings.

Success Criteria

• Team Player: Co-operates within the team and with other departments, listens carefully, and supports a positive team influence.
• Guest Focused: Anticipates guests’ needs with sensitivity to people from all cultures, demonstrating confident, helpful, and genuine behavior for internal and external guests.
• Delivers their Best: Brings energy and a sense of urgency, works resourcefully, focuses on efficiency, and maintains professional grooming and appropriate presence.
• Composed: Stays calm under pressure, demonstrates maturity when unexpected issues arise, and maintains standards regardless of personal feelings.
• Trustworthy and responsible: Demonstrates excellent attendance and punctuality, reliability without supervision, and a high level of personal integrity.
• Time Management: Uses time effectively, prioritizes important tasks, completes a broad range of activities, and makes timely decisions.
• Listening: Practices attentive and active listening and accurately restates others’ opinions, including when there is disagreement.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Biltmore Hotel standards.