Spa Attendant

The Spa Attendant position at The Joseph in Nashville, TN is a full-time, on-site role focused on delivering a peaceful, luxurious spa environment. The position supports daily operations through warm, discreet guest service and meticulous attention to cleanliness, organization, and presentation.

Key Responsibilities

• Welcome and assist spa guests with warmth, professionalism, and discretion.
• Maintain cleanliness, organization, and overall presentation of spa facilities throughout the day.
• Clean, sanitize, and reset locker rooms, relaxation areas, treatment support areas, showers, restrooms, and other spa spaces.
• Stock and replenish towels, robes, slippers, toiletries, beverages, and other guest amenities.
• Collect, organize, and maintain appropriate levels of spa linens during each shift.
• Ensure lockers, showers, changing areas, and relaxation spaces remain clean and guest-ready.
• Monitor spa areas regularly and proactively address cleanliness, maintenance, or supply needs.
• Assist guests with spa facilities and amenities while protecting appropriate guest privacy.
• Support Spa Concierges, therapists, leadership, and other team members to help ensure smooth daily operations.
• Communicate guest requests, maintenance concerns, or service opportunities to the appropriate team member or leader.
• Follow all sanitation, safety, security, and health standards.
• Maintain knowledge of spa services, amenities, hours of operation, and hotel offerings to confidently assist guests.
• Uphold Forbes Travel Guide service standards, Marriott Luxury Collection brand standards, and The Joseph expectations for luxury hospitality.
• Create a calm, welcoming, and restorative atmosphere for every guest.
• Complete additional duties as assigned to support the Spa and overall hotel operation.

Required Qualifications

• Strong passion for hospitality and creating memorable guest experiences.
• Attention to detail with a commitment to cleanliness and presentation.
• Professional, polished, and welcoming demeanor.
• Ability to anticipate guest needs and respond with warmth and discretion.
• Strong communication and teamwork skills.
• Ability to work independently while staying engaged with the Spa team.
• Ability to maintain confidentiality and respect guest privacy at all times.
• Ability to stand and walk for extended periods and perform physical duties related to maintaining spa facilities.
• Ability to lift, carry, push, and pull items such as linens, supplies, and laundry bins as required.
• Full-time availability, including flexibility to work mornings, evenings, weekends, and holidays based on business needs.

Preferred Qualifications

• Previous experience in a luxury hotel, resort, spa, wellness facility, or hospitality environment.
• Knowledge of Forbes Travel Guide service standards.
• Marriott or luxury hotel experience.

Benefits

• Comprehensive benefits package for eligible full-time team members.
• Medical, dental and vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Voluntary hospital, accident and illness plans.
• Paid time off.
• Additional benefits based on eligibility.
• Marriott travel benefits.
• Hotel discounts in accordance with program eligibility and guidelines.

Benefits & Perks

Eligible full-time team members receive access to a comprehensive benefits package and a variety of hotel and hospitality perks. Benefits may include medical, dental and vision insurance; life and AD&D insurance; short- and long-term disability coverage; voluntary hospital, accident and illness plans; paid time off; and additional benefits based on eligibility. Team members may also have access to Marriott travel benefits and hotel discounts in accordance with program eligibility and guidelines.

Equal Employment Opportunity

Makeready LLC is an Equal Opportunity Employer committed to creating an inclusive workplace and providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.