Night Audit/Front Desk Agent

The Night Audit/Front Desk Agent provides accurate nightly audit processing and dependable front desk guest service at AC Hotel Folsom in Folsom, CA. This role supports end-of-day reporting, cash and charge handling, guest requests, and daily operational tasks to keep service consistent.

Key Responsibilities

• Maintain accurate accounts of cash, checks, and charge transactions.
• Calculate daily deposits, daily adjustments, and other day transactions, ensuring report accuracy.
• Manage daily paperwork and complete required report summaries and audit procedures for the day.
• Balance entries and record financial transactions, including recording transactions to the pertinent month-end report.
• Complete and maintain key documentation including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report.
• Verify room charges and rates for accuracy and ensure the register equals the starting drawer.
• Monitor room availability, block rooms, and handle special requests.
• Offer and properly record requests for wake-up calls.
• Use a thorough knowledge of emergency procedures and follow the required steps.
• Maintain cleanliness by sorting, washing, and folding linen, and keeping the front desk, back office, lobby, and public areas clean at all times.
• Prepare breakfast/coffee and replenish as needed, including keeping coffee, tea, and water filled at all times in the breakfast area.
• Perform all duties as a Guest Service Agent, including interacting with guests for stay feedback and supporting hotel service scores.
• Support the team in maintaining high guest service scores.
• Perform other duties as requested by the Supervisor or Manager.

Requirements

• Strong mathematics background.
• Strong communication skills.
• Well organized.
• Hotel experience and front desk experience are preferred: 1 year each.

Compensation and Job Details

• Pay: From $17.00 per hour
• Location: In person, Folsom, CA
• Job Types: Part-time, Full-time
• Minimum Experience: 1 year

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Physical Requirements

• 40-60 pounds for push/pull and lifting