Room Attendant

A Dallas based Renaissance property is seeking a meticulous Room Attendant to uphold the hotel's high standards of cleanliness and guest comfort. The role supports the guest experience by ensuring rooms are spotless, well-stocked, and ready for occupancy, working closely with housekeeping teams to maintain consistent quality.

Responsibilities

• Clean all assigned guest rooms within the required time frame.
• Update the daily assignment sheet throughout the shift and submit the sheet and keys to the Housekeeping Supervisor at shift end.
• Change bed linens and make beds.
• Replenish room supplies, including amenities, drinking glasses, and clean linen.
• Lift and move furniture within the room as needed.
• Vacuum rugs, carpets, and upholstered furniture using appropriate cleaners.
• Dust and clean all furniture, including picture frames, bed frames, lamps, TVs, armoires, and desks.
• Thoroughly clean bathroom areas by washing the shower/tub, sink, floor, and toilet.
• Polish woodwork and metal fittings.
• Clean windows, door panels, and sills.
• Empty wastebaskets.
• Replenish bathroom supplies and towels.
• Sort, count, fold, and distribute linen to linen closets.
• Organize and stock cleaning carts and tidy linen closets on assigned floors.
• Transport trash and waste to the disposal area.
• Conduct deep cleaning projects in guest rooms per the hotel Deep Cleaning program.
• Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
• Perform general cleaning tasks using standard hotel cleaning products to meet health standards.
• Return Lost & Found items following standard procedures.
• Follow the hotel emergency procedures and loss prevention guidelines.
• Report maintenance issues and necessary room repairs; ensure unacceptable rooms are not released back to inventory until resolved.
• Keep the work area clean when finished.
• Perform other duties assigned by a manager or supervisor.

Requirements

• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal and written communication skills.
• Excellent customer relations abilities.
• Detail oriented with strong organizational and communication skills.
• Basic computer skills.
• Basic computational ability.
• Ability to interact with internal and external customers with patience, tact, and diplomacy and collect accurate information to resolve conflicts.
• Self-driven and able to work independently.
• Strong in issue resolution with analytical skills and meticulous attention to detail.

Supportive Functions

• Assist with guest inquiries.
• Follow all company safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable duties as requested by direct and indirect supervisors.

Physical Demands

• Work is primarily indoors with a controlled temperature environment.
• Stand and move at a brisk pace for up to four hours at a time and maneuver between multiple tasks.
• Lift up to 45 lbs and push/pull carts and equipment weighing up to 250 lbs.
• Regular bending, stooping, reaching, climbing, and other movements as part of cleaning tasks.
• Good vision, depth perception, and color recognition; normal hearing required for communication.
• Fine finger dexterity to operate office and cleaning equipment as needed.

Specific Job Knowledge, Skills and Abilities

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Good communication skills, both verbal and written.
• Excellent customer relations skills.
• Detail-oriented with strong organizational and communication abilities.
• Basic computer skills and basic computational ability.
• Ability to work independently and resolve issues with patience and diplomacy, gathering accurate information as needed.

Education

High school diploma or equivalent required.

Experience

Experience in the hospitality industry is preferred.

Licenses or Certifications

N/A

Grooming

All staff members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to property-specific grooming and uniform standards policy.

Attendance

Regular attendance is essential to the successful performance of this position. Irregular attendance or tardiness may lead to disciplinary action up to termination. All staff must comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel facilities.