Overnight Parking Attendant

Join a dedicated hospitality team at the Renaissance Saint Elm Dallas Downtown Hotel in Dallas, TX. This Overnight Parking Attendant role centers on greeting arriving guests, assisting with luggage, managing valet movements, and coordinating with hotel departments to uphold safety and guest satisfaction.

Responsibilities

• Welcome and escort guests to and from their rooms and assist with luggage.
• Inform guests of all safety features and, if time permits, promote outlets.
• Offer information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions.
• Store guest luggage upon request and assist with loading and unloading of luggage into and out of automobiles.
• Call taxi for guests as requested.
• Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld.
• Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion.
• Complete daily paperwork.
• Maintain the check-in station for appearance, organization, and operational effectiveness.
• Assist other departments with transporting boxes and supplies.
• Promote a positive working environment for all associates, and follow all guidelines and procedures set forth in the employee handbook.
• Complete tasks for the day including the maintenance and cleanliness of valet stand, driveway and surrounding areas, bell closet, and bell carts.
• Safely operate all guest vehicles from valet area to designated parking area and return guest vehicles for guest pick-up when needed.
• Obey all traffic laws while operating vehicles.
• All other duties as assigned by the manager or supervisor.

Requirements

Candidates should meet the following qualifications and capabilities.

• Must be able to speak, read, write and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Must have excellent customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills.
• Must possess basic computational ability.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
• Must have valid driver license and meet the companys insurance requirements for operation of motorized or electric vehicles.
• Self-driven and able to work independently.
• 2-4 years' valet experience.

Driving Experience

• Minimum of 3 years full-time verifiable similar type vehicle.

Driving and Crash Record

• NO more than 2 moving traffic violations during the previous 36 months.
• NO speeding excess (over 25 MPG over the speed limit) violation during the previous 36 months. If the exact amount is unknown, use the state category that most closely matches this speed.
• NO DRIVING UNDER THE INFLUENCE, DUI conviction during the previous 5 years in a commercial or personal auto vehicle.
• NO VEHICULAR HOMICIDE, MANSLAUGHTER OR ASSAULT.
• NO OPERATING A VEHICLE WITH A SUSPENDED OR REVOKED DRIVERS LICENSE or history of license suspensions.
• NO USING A VEHICLE in commission of a Felony.
• NO OPERATING A VEHICLE without the owners permission.
• NO RECKLESS DRIVING or SPEED CONTESTS.
• NO LEAVING THE SCENE OF AN ACCIDENT Bodily Injury or Physical Damage.
• NO ELUDING A POLICE OFFICER.
• NO OPERATING A CELL PHONE WHILE DRIVING violations.

Age Requirement

• Must be at least 25 years old to operate a shuttle or drive guests.
• Must be at least 21 years old to operate own vehicle or company vehicles for other than shuttle.

Licenses or Certifications

• Ability to provide and maintain a valid driver's license as the position may require the operation of motorized or electric vehicles.

Education

• High school or equivalent education required.

Physical Demands

• Work environment is indoor and outdoor; temperature is moderate and controlled by hotel systems.
• Must be able to stand and move with pace for up to four hours at a time.
• Must be capable of lifting up to 45 lbs and pushing/pulling carts and equipment up to 250 lbs.
• Frequent grasping, writing, standing, walking, bending, climbing, and sensory tasks (seeing, listening, hearing) are required.
• Occasional bending, stooping, squatting, and stretching to complete cleaning tasks.
• Finger dexterity for operating office equipment and related devices.

Grooming

All staff members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Please follow the property specific grooming and uniform standards policy.

Attendance

Regular attendance in conformance with Azul Hospitality standards is essential. Irregular attendance or tardiness may lead to disciplinary action up to termination. Upon employment, all staff must comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel facilities.

Supportive Functions

• Assist with any guest inquiry.
• Follow all company safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.