Luggage Handling

Luggage Handling Hotel Jobs

11 jobs found

24d ago

Doorman

Hotel Monteleone New Orleans, LA

New Orleans, LA

24d ago

Full time Customer Service Doorman Front Desk

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Job Description

Context: This Doorman role supports guest arrivals and departures by handling luggage and providing on-request guest and administrative services.

Responsibilities

Move trunks, packages, and other baggage to guest rooms or the loading area
Support luggage transfer to the bell station and/or from the bell station to the parking garage
Arrange outgoing freight, express, or mail shipments as needed
Compute charges, tag items, and record shipment information including addressee, addressor, carrier, and charges on required forms
Provide guests with information on hotel services and amenities
Share travel information such as transportation rates, routes, and schedules
Open the hotel’s main doors and escort incoming guests to the front desk for check-in
Take luggage to the luggage storage area and tag items for Bellman pickup
Handle related guest or administrative services when requested by the guest or manager
Perform other duties as assigned

Requirements

Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions
Work well in group problem-solving situations; use reason even when dealing with emotional topics
Assess strengths and weaknesses; pursue training and development; continuously build knowledge and skills
Manage difficult or emotional customer situations; respond promptly to customer needs
Solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Focus on solving conflict without blaming; maintain confidentiality
Listen without interrupting; keep emotions under control; remain open to others’ ideas
Speak clearly and persuasively; listen and ask for clarification; respond well to questions
Participate in meetings; demonstrate group presentation skills
Balance team and individual responsibilities; remain objective; welcome feedback
Contribute to positive team spirit; support team success and recognize accomplishments
Write clearly and informatively; edit for spelling and grammar; present numerical data effectively
Read and interpret written information; develop workable implementation plans
Communicate changes effectively; prepare those affected and monitor transitions
Delegate work assignments appropriately; set expectations and monitor delegated activities
Exhibit confidence in self and others; influence actions and opinions; accept feedback
Look for ways to improve quality with accuracy and thoroughness
Understand business implications and demonstrate orientation to profitability
Demonstrate knowledge of EEO policy and show respect and sensitivity for cultural differences
Promote a harassment-free environment and support a diverse workforce
Treat people with respect; keep commitments; work with integrity and uphold hotel organizational values
Follow policies and procedures; complete administrative tasks correctly and on time
Adapt to changes; manage competing demands; adjust methods for frequent changes, delays, or unexpected events
Arrive on time for work, meetings, and appointments
Follow instructions and management direction; take responsibility for actions; complete tasks on time or notify with an alternate plan
Volunteer readily; seek increased responsibilities; take independent actions and calculated risks when appropriate
Use original thinking and creativity; generate suggestions for improvement
Make timely decisions using sound and accurate judgment
Set and achieve challenging goals; persist through obstacles; measure performance against standards
Prioritize and plan work activities; organize or schedule other people’s tasks
Approach others tactfully and react well under pressure
Meet productivity standards and complete work in a timely manner
Observe safety and security procedures; report potentially unsafe conditions; use equipment properly
Communicate effectively in English with people from diverse backgrounds
Read and comprehend simple instructions, correspondence, and memos; write simple correspondence
Present information in one-on-one and small group situations
Handle basic math tasks including add, subtract, multiply, divide; compute rates, ratios, and percent; draw and interpret bar graphs
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Deal with problems involving a few concrete variables in standardized situations
Lift and/or move up to 50 pounds regularly; 100 pounds occasionally
Regularly stand, walk, use hands/fingers, reach with hands and arms, and talk or hear
Occasionally stoop, kneel, crouch, or crawl
Available for full-time work with flexible shifts (AM or PM), Monday to Sunday including holidays
Ability to work outdoors in adverse weather conditions (rain, cold, heat) and indoors in controlled temperatures

Education & Experience

High school diploma or GED required
1 year minimum experience required
One (1) year of customer service experience
Previous Bellman and/or Doorman experience preferred/required (as listed)

Essential Functions

Must be able to perform each essential duty and responsibility satisfactorily for the Doorman (Garage) position
Reasonable accommodations may be made for individuals with disabilities to perform essential functions

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27d ago

Bellman

Kimpton Alton Hotel San Francisco, CA

San Francisco, CA

27d ago

$21 - $28/hr Part time Bellperson Guest Services Hospitality

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Job Description

Support hotel guests with luggage handling, in-room guidance, and front-desk style assistance as a part time/On Call Bellman.

Responsibilities

Transport guest luggage from the point of arrival to assigned rooms.
Move luggage from a current room to a reassigned room for room changes.
Transport luggage from guest rooms to the point of departure.
Assist in locating lost luggage for guests.
Correctly tag, store, and retrieve luggage from the holding room.
Escort guests to their rooms and identify hotel facilities and features.
Identify the fire exit closest to the guest’s room and explain safety features of the assigned room.
Demonstrate how to use the room key for guests.
Place guest luggage inside the room.
Explain guest room features, including: air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini-bar, in-room safe, lights, bathroom amenities, valet/laundry services, door lock, and ice and vending areas.
Offer packing/unpacking support and explain pressing and laundry service.
Maintain up-to-date knowledge of scheduled functions to direct guests to the correct locations.
Provide accurate local transportation directions based on guest inquiries.
Maintain accurate log records of guest calls for Bell Person assistance.
May take messages, arrange or provide advice on transportation, business services, or entertainment.
May monitor guest requests for housekeeping and maintenance.

Requirements

Less than high school education.
Six months to one-year related experience.

Compensation

USD $21.15 - $28.21 per hour.

Job Details

Position: Bellman
Type: Part time (On Call)
Location: San Francisco, CA (onsite)

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1mo ago

Bell Person

Mystic Marriott Hotel & Spa Groton, CT

Groton, CT

1mo ago Closed

$17+/hr Full time Bellperson Guest Services Hospitality

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Join the Mystic Marriott Hotel & Spa team as a Bell Person in Groton, CT (onsite). In this role, you will support guest arrival and throughout-stay needs by assisting with luggage, providing room and service guidance, and performing related guest services while following safety and sustainability expectations.

Key Responsibilities

Load and unload luggage carts.
Tag and store luggage for incoming guests.
Escort guests to their hotel rooms.
Provide an overview of guest room features and available hotel services and amenities.
Make deliveries to guest rooms.
Assist guests with room changes when needed.
Stock pantry items when necessary.
Maintain and share updated lists and brochures for local attractions, transportation guides, churches, sports arenas, and related information.
Perform house attendant functions when staff shortages occur.
Monitor guest satisfaction scores and support efforts to improve departmental and overall guest satisfaction.
Follow sustainability guidelines and practices associated with HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Ensure overall guest satisfaction through consistent service delivery.
Complete other duties as requested by management.

Requirements

High School diploma.
High School diploma preferred.
Previous customer experience required or equivalent training.

Work Schedule and Physical Requirements

This position has a varying work schedule and may require availability on holidays, weekends, and alternate shifts. The role involves standing for extended periods, walking, pushing, and lifting up to 50 pounds, as well as bending and reaching.

Compensation

USD 17 per hour (hourly).

Benefits

Competitive wages for full time and part time opportunities.
Medical, Dental and Vision Health Insurance.
Paid Time Off.
401k Company Match.
Daily Pay.
Free Basic Life Insurance.
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts.
Commuter Transit and Commuter Parking Benefits.
Employee Assistance and Wellness Program.
Educational/Professional Development.
Referral Bonus Program.

Career Growth Path

Bell Captain or Guest Service Agent
Concierge or Guest Services Manager
AGM or General Manager

Company Values

People Are Our Capability
Hearts That Serve
Only Excellence
Stay Nimble
Own It

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1mo ago

Bellperson

The Historic Davenport Hotel, Autograph Collection Spokane, WA

Spokane, WA

1mo ago Closed

$17 - $17/hr Full time Bellperson Customer Service Guest Services

This position is no longer accepting applications (closed Oct 19, 2026).

Job Description

Spokane, WA (onsite) offers a front-and-center role in creating a smooth, welcoming lobby experience at The Historic Davenport Hotel, Autograph Collection. This Bellperson position supports guests from arrival to room, helping them feel taken care of while you stay organized, responsive, and service-focused. The hourly pay is $17.00 per hour, with an additional stated range of $17.13 to $17.13 per hour.

Benefits and Support

Enjoy a benefits package designed to support your health, time off, and long-term planning:

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays)
401K Match

Responsibilities

Greet guests with a warm and friendly demeanor upon arrival
Assist guests with luggage, ensuring prompt and efficient service
Provide information about hotel amenities, services, and local attractions
Escort guests to their rooms, explaining features and facilities
Deliver messages, packages, and other items to guest rooms
Coordinate transportation arrangements as requested by guests
Maintain a neat and organized lobby area
Anticipate and fulfill guests' needs to help create a memorable stay

Requirements

One year of prior Guest Services or Bell experience preferred
Valid CDL license where applicable
Familiarity with the local area and attractions
Ability to read, write, and speak English fluently
Ability to communicate effectively with the public and other employees

Workplace Details: Davidson Hospitality is a drug-free workplace. Post-offer background checks and pre-employment drug testing are conducted, and the company participates in E-Verify.

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1mo ago

Bellman

The Crescent Hotel Fort Worth Fort Worth, TX

Fort Worth, TX

1mo ago Closed

Full time Bellperson Customer Service Guest Services

This position is no longer accepting applications (closed Sep 29, 2026).

Job Description

At The Crescent Hotel Fort Worth in Fort Worth, TX, this onsite role supports guests from the moment they arrive through departure. As a Bellman, you will provide attentive, courteous, and efficient assistance, including luggage handling and thoughtful delivery of items, messages, and information around the property.

You will also help guests settle in during their stay by escorting them to rooms, ensuring accommodations are ready, and sharing practical details about the hotel and local area resources. Your focus on service and clear communication supports a smooth guest experience throughout the day.

Key Responsibilities

Load and unload luggage carts.
Organize and deliver luggage for tour groups.
Escort guests to rooms and familiarize them with hotel services.
Inspect guest rooms to ensure they are in order and that supplies are adequate.
Explain room features, including operation of electronic devices and entertainment.
Check and store luggage for arrivals and departures using luggage tags.
Store, track, and deliver packages as needed.
Deliver messages to meeting rooms.
Deliver flowers, laundry, packages, and other amenities to guestrooms.
Assist with room changes.
Maintain an up-to-date listing of local and area attractions, special events, and activities.
Maintain a list of local transportation guides, churches, sports arenas, and similar resources.
Assist Houseperson with guest requests.
Ensure the lobby reader board is correct.
Provide information, maps, and directions as required.
Where applicable, answer console to assist front desk agents.
Show guestrooms and suites as needed and emphasize the hotel’s amenities.
Perform other duties as requested by management.

Requirements

High school diploma or equivalent required; experience in a hotel or related field preferred.
Must have a valid driver’s license for the applicable state (if applicable).
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or move objects.
Ability to stand during the entire shift.
Ability to communicate effectively both verbally and in writing.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to maintain confidentiality of information.

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2mo ago

Bellperson

Hotel Equities Winters, CA

Winters, CA

2mo ago Closed

$16 - $18/hr Full time Bellperson Customer Service Guest Relations

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

As a Bellperson at Hotel Equities in Winters, CA, you provide attentive porter services that support guest satisfaction and comfort. Under general supervision, you respond promptly and courteously to guest requests, assist with luggage and deliveries, and contribute to a welcoming hotel experience.

Role Overview

Under general supervision, this position focuses on delivering warm, knowledgeable service. Your guidance and responsiveness help reassure guests and support their stay from arrival through departure.

Key Responsibilities

Greet guests upon arrival, help unload luggage from the vehicle, and transport luggage to guest rooms either by hand or using a luggage cart.
Assist guests upon departure by transporting luggage from the room to the lobby and helping load luggage into the vehicle.
Deliver laundry, newspapers, iron and ironing board, additional linens, and similar requests in person as needed, while maintaining a written log of requests and deliveries.
Handle guest inquiries and provide information about hotel products and services both in person and on the telephone by explaining relevant offerings.
Provide up-to-date hotel information to strengthen customer relations.
Stay informed on local activities and area establishments to answer questions, recommend options, and give directions.
Maintain a friendly, cheerful, and courteous demeanor at all times.
Point out fire exits, explain usage of the TV and A/C, and provide ice to guests.
Deliver newspapers nightly to all occupied rooms.
Perform other duties as assigned, requested, or deemed necessary by management.
Clean lobby areas, courtyard, and entrances, keeping these spaces free of debris to support a clean and attractive facility.
Comply with the hotel conduct policy and maintain proper appearance, including being well groomed, in uniform, and wearing a name tag at all times.
Support department performance through motivation and constant communication to help ensure assigned duties are carried out.
Provide assistance to other employees and departments to contribute to the overall performance of the department and the hotel.

Required Qualifications

High School diploma / Secondary qualification or equivalent.
Experience with hospitality industry processes, operational procedures, and brand standards across major hotel organizations.
Ability to communicate verbally, understand verbal instructions, and follow them.
Ability to use tact and understanding when handling a variety of customer service problems.
Passion for people and service.
Strong communication skills for interacting with guests and employees.
Reading and writing abilities used frequently for completing paperwork and logging issues, complaints, requests, and information updates.
Basic math skills used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities used often.
Ability to work a flexible schedule, including nights, weekends, and/or holidays.

Schedule and Location

Location: Winters, CA (onsite)

Compensation

Hourly Rate: USD 16 to USD 18 per hour

Benefits

Team Driven and Values Based Culture
Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities
Reduced Hotel Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee discounts

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2mo ago

Bellperson

The Westgate Hotel San Diego, CA

San Diego, CA

2mo ago Closed

$19+/hr Full time Bell Attendant Bellperson Customer Service

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

The Westgate Hotel is seeking a Bellperson to deliver warm, personalized service for arriving and departing guests in San Diego, CA. This non-exempt hourly role offers a supportive, guest-first culture, comprehensive benefits, and opportunities for training and career growth as you help create memorable experiences from first welcome to final departure.

What you’ll do

Greet guests promptly and professionally upon arrival and departure, assisting with luggage and setting a welcoming first and last impression.
Escort guests to their rooms and share helpful information about hotel amenities, services, and features.
Provide knowledgeable recommendations and directions for local attractions, dining, transportation, and points of interest throughout San Diego.
Deliver guest items to rooms as requested, including amenities, packages, luggage, and other special requests.
Coordinate transportation for guests, including taxis, shuttles, valet requests, and other transportation needs.
Support smooth transitions by assisting with room moves, group arrivals, and group departures.
Accurately log and tag all stored luggage while following hotel security and safety procedures.
Maintain a clean, organized, and professional appearance at the bell desk and lobby areas.
Communicate effectively with Front Desk and other departments to support efficient operations and seamless guest service.
Respond to questions and requests with professionalism, urgency, and a guest-first mindset.
Demonstrate knowledge of hotel emergency procedures and safety protocols.
Perform additional duties as assigned to support hotel operations.

What we’re looking for

High school diploma or equivalent preferred.
Previous hospitality, hotel, valet, or customer service experience preferred.
Friendly, outgoing, and guest-oriented personality with strong communication and interpersonal skills.
Ability to anticipate guest needs and provide personalized assistance.
Strong problem-solving skills with the ability to stay calm and professional in a fast-paced environment.
Knowledge of San Diego attractions, restaurants, and local experiences is a plus.
Ability to work effectively as part of a team while maintaining a high level of independence.
Professional appearance and demeanor aligned with luxury hospitality standards.
Flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs.
Physical ability to stand and walk for extended periods, and frequently lift, carry, push, and pull luggage and equipment up to 75 pounds.
Ability to bend, stoop, reach, and maneuver luggage carts and guest belongings.
Ability to work outdoors in varying weather conditions.

Compensation & schedule

$19 per hour. This is a non-exempt hourly position with a flexible schedule based on business needs, including evenings, weekends, holidays, and varying shifts.

Benefits

Medical, Dental, Vision, and Voluntary Benefits
401(k) Retirement Plan
Wellness and Employee Assistance Program
PerkSpot Employee Discount Program
Hotel Stay Discounts
Employee Meals
AquaVie Fitness & Spa Membership Discount
Training and Career Growth Opportunities
Discounts at Grand America Hotels & Resorts properties
Convenient access to trolley station and downtown bus routes

Our culture

People First and Guests Always. The Westgate Hotel is committed to a supportive environment where team members are valued, respected, and empowered to deliver memorable guest experiences.

Accommodations: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Duties and responsibilities may change based on business needs.