Bellman
Job Description
Support hotel guests with luggage handling, in-room guidance, and front-desk style assistance as a part time/On Call Bellman.
Responsibilities
- Transport guest luggage from the point of arrival to assigned rooms.
- Move luggage from a current room to a reassigned room for room changes.
- Transport luggage from guest rooms to the point of departure.
- Assist in locating lost luggage for guests.
- Correctly tag, store, and retrieve luggage from the holding room.
- Escort guests to their rooms and identify hotel facilities and features.
- Identify the fire exit closest to the guest’s room and explain safety features of the assigned room.
- Demonstrate how to use the room key for guests.
- Place guest luggage inside the room.
- Explain guest room features, including: air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, mini-bar, in-room safe, lights, bathroom amenities, valet/laundry services, door lock, and ice and vending areas.
- Offer packing/unpacking support and explain pressing and laundry service.
- Maintain up-to-date knowledge of scheduled functions to direct guests to the correct locations.
- Provide accurate local transportation directions based on guest inquiries.
- Maintain accurate log records of guest calls for Bell Person assistance.
- May take messages, arrange or provide advice on transportation, business services, or entertainment.
- May monitor guest requests for housekeeping and maintenance.
Requirements
- Less than high school education.
- Six months to one-year related experience.
Compensation
- USD $21.15 - $28.21 per hour.
Job Details
- Position: Bellman
- Type: Part time (On Call)
- Location: San Francisco, CA (onsite)
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