Hotel Shuttle Driver and Bell Attendant

A single sentence of context: Role combining Bell Attendant, Door Attendant, and occasional Shuttle Driver responsibilities at Rebel Hotel Company in Milwaukee, WI, focusing on guest service, luggage handling, and shuttle transportation.

Responsibilities

• Greet guests warmly with sincere hospitality and a positive demeanor.
• Assist guests with their luggage during arrival and departure.
• Lead guests to their rooms and provide an overview of hotel amenities.
• Safely drive and operate the hotel shuttle for both scheduled and on-demand trips.
• Offer directions, dining suggestions, and information on local attractions.
• Load and unload luggage from the shuttle for guests.
• Keep the shuttle clean and presentable.
• Store and retrieve luggage using approved procedures.
• Deliver items such as guest requests, packages, flowers, and amenities to rooms.
• Assist with room changes and other special requests.
• Maintain a neat, inviting entrance, lobby, and porte cochere.
• Support the Front Office by answering phones and helping guests with needs.
• Aid guests with accessibility needs and deliver exceptional service.
• Adhere to all safety, service, and operating standards.
• Perform additional duties as assigned.

Requirements

• Warm, approachable personality with a strong customer service orientation.
• Excellent written and verbal communication, plus strong interpersonal skills.
• Ability to work both independently and collaboratively within a team.
• Ability to maintain professionalism in a fast paced environment.
• Knowledge of the Milwaukee area or willingness to learn about it.
• Ability to lift, carry, and transport luggage throughout the shift.
• Flexible schedule, including weekends and holidays.