Shuttle Driver

Hotel Equities Group, LLC is looking for a dependable, service-oriented Shuttle Driver to help keep hotel operations running smoothly and ensure every guest experiences a welcoming arrival, comfortable stay, and efficient departure. Join a team-driven, values-based culture with benefits designed to support your life both at and beyond work.

Why this role

• Medical, Dental & Vision Insurance to support your health
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Life Insurance and an Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates throughout the portfolio
• Employee Referral Program
• Flexible Spending Account (FSA) and Paid Parental Leave
• Exclusive Third-Party Discounts (shopping, travel, entertainment, and more)

Job purpose

The Front Office position delivers welcoming, efficient, and professional service across the guest arrival, stay, and departure experience. The role supports daily hotel operations by assisting guests with requests, reservations, payments, information, and service recovery.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay
• Process arrivals, departures, reservations, payments, and guest requests accurately
• Respond promptly to questions, concerns, and special requests
• Resolve routine guest issues and escalate concerns to management when appropriate
• Maintain accurate guest information, records, and shift documentation
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments
• Promote hotel services, amenities, and relevant guest opportunities
• Follow cash-handling, security, privacy, and hotel operating procedures
• Monitor the lobby and front desk area to maintain a welcoming and organized environment
• Complete assigned shift responsibilities and maintain effective communication during handoffs
• Perform other duties as assigned

Requirements

• High school diploma or equivalent (preferred)
• Previous hotel, front desk, customer service, or related experience (preferred)
• Strong verbal and written communication skills
• Basic computer and cash-handling skills
• Ability to remain professional and composed when resolving guest concerns
• Ability to work flexible hours, including nights, weekends, and holidays, as needed

Technology & systems

• Property Management Systems (PMS) (preferred)
• Point-of-Sale (POS) systems (preferred)
• Microsoft Office Suite (preferred)
• Hotel guest-service and communication platforms (preferred)

Physical requirements

• Stand and walk for extended periods and move throughout the front office area
• Sit, bend, reach, and lift as needed to complete job duties
• Occasionally lift and carry supplies or equipment up to 25 pounds
• Use computers, phones, tablets, and standard office equipment for extended periods

Location: Hawthorne, CA (onsite) | Pay: USD $18 - $20 per hour