Guest Services Representative

Hotel Equities Group, LLC is hiring a Guest Services Representative for an onsite Front Office role in Fargo, ND. In this position, you support a smooth guest experience from arrival through departure by delivering welcoming, efficient, and professional service, while coordinating day-to-day front desk operations.

This role is focused on accurate processing, responsive guest support, and effective communication across hotel departments. You will assist with guest requests, reservations, payments, and information, including routine service recovery when issues arise.

Key Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (preferred).
• Previous hotel, front desk, customer service, or related experience (preferred).
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

Technologies & Systems

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Compensation

USD 16 - 18 per hour

Benefits

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time (Where Required by State Law) & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Physical Requirements

• Stand and walk for extended periods and move throughout the front office area.
• Sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Use computers, phones, tablets, and standard office equipment for extended periods.

Job Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may evolve based on business needs.