Guest Services Representative

Join The Legacy Hotel - Green Bay in an onsite Guest Services role in Green Bay, WI, supporting a smooth front desk experience from arrival through departure. As the first point of contact for many guests, you will handle day-to-day service needs, coordinate reservations, and respond to questions with a hospitality-focused approach.

This Rooms department position reports to GSM/AGM/GM and is listed as Non-Exempt.

What You’ll Do

• Welcome guests, check them in, and share details about hotel services and amenities.
• Process guest check-outs with accurate billing and payment handling.
• Answer incoming calls, address guest inquiries, and help resolve issues.
• Create, update, and cancel guest reservations as requested.
• Support concierge needs by recommending local attractions, restaurants, and activities.
• Keep the front desk area neat, organized, and ready for guest traffic.
• Assist with luggage and other guest services as needed.
• Maintain hotel quality and hospitality standards at all times.

Minimum Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Customer service, hospitality, or related experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to stand and walk, remaining on your feet for extended periods.
• Ability to lift and carry up to 5 pounds occasionally (adjustments may be considered based on specific needs).
• Visual and auditory ability to interact with guests, answer phones, and perform duties safely.

Work Environment

• Professional hotel setting.
• Regular use of standard office equipment, including computers, phones, and photocopiers.
• Noise level is usually moderate.

Compensation

Competitive salary, commensurate with experience.

Equal Employment Opportunity

Dreamscape is an Equal Opportunity Employer. The company does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations are available to qualified individuals with disabilities to help them perform essential job functions.

This job description is not intended to include all duties. Additional details may be assigned by the direct supervisor. Dreamscape Hospitality also reserves the right to change job responsibilities, duties, and working hours as business needs require.