Shuttle Driver

Hotel Equities Group, LLC is seeking a dependable Shuttle Driver to support day-to-day hotel operations in Kansas City. In this onsite role, you will help ensure guests experience a smooth, welcoming arrival and departure through professional service and accurate processing of requests and transactions.

Location

Kansas City, MO (onsite)

Pay

USD 15 - 16 per hour

Education

High school diploma or equivalent (preferred)

Key Responsibilities

• Welcome guests and deliver friendly, professional service throughout their stay.
• Handle arrivals, departures, reservations, payments, and guest requests with accuracy.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to support a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain clear communication during handoffs.
• Perform other duties as assigned.

Required Skills and Qualifications

• High school diploma or equivalent (preferred).
• Previous hotel, front desk, customer service, or related experience (preferred).
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while addressing guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Technology & Tools

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time (Where Required by State Law) & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Physical Requirements

• Stand and walk for extended periods and move throughout the front office area.
• Sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Use computers, phones, tablets, and standard office equipment for extended periods.

What Success Looks Like

• A warm, welcoming approach to guest service.
• Strong organization and attention to detail.
• A calm, reliable problem-solver who can manage multiple priorities.
• A service-first mindset with professional, consistent performance.