Night Auditor

The Night Auditor role at Hotel Equities Group, LLC is a front office position focused on delivering welcoming, efficient, and professional service during the full guest experience from arrival through departure. This role supports smooth daily operations by assisting guests with reservations, payments, requests, and service recovery.

Job Purpose

This Front Office position provides consistent guest service throughout arrival, stay, and departure. The role assists with guest requests, reservations, payments, information, and service recovery while helping ensure daily hotel operations run efficiently.

Key Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Accurately process arrivals, departures, reservations, payments, and guest requests.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent is preferred.
• Previous hotel, front desk, customer service, or related experience is preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.
• Ability to stand and walk for extended periods and move throughout the front office area.
• Ability to sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Technology & Systems

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Benefits

• Hourly rate of pay: $17.00
• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time (where required by state law) & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Location

Fond du Lac, WI (onsite)