Hotel Jobs in Elkhart, IN

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Night Auditor

Avid hotel Elkhart, IN

Elkhart, IN

Today

$13 - $15/hr Full time Accounting Auditing Customer Service

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Job Description

As a Night Auditor at avid hotel, you will work onsite in Elkhart, IN during overnight hours from 11:00 PM to 7:00 AM. This multi-functional role combines end-of-day financial reconciliation, front desk coverage, guest support, and overnight safety and security responsibilities, while also assisting with breakfast setup and select housekeeping tasks.

Key Responsibilities

Complete end-of-day duties by reconciling accounts, verifying the accuracy of financial transactions, and producing daily reports for management.
Handle late-night check-ins and early-morning check-outs with speed and accuracy.
Maintain accurate records of guest interactions, reservations, and billing details in the property management system.
Answer phone calls using professional etiquette, respond to emails, and remain current with brand-required training.
Deliver hospitality by addressing guest questions and resolving issues or complaints professionally and independently.
Manage noise complaints and guest disturbances calmly, firmly, and professionally to support a restful environment.
Serve as the primary point of contact for guest safety during the overnight shift, maintaining a secure and professional atmosphere.
Coordinate with other departments to ensure smooth operations and communicate key shift information to the morning team.
Set up the morning breakfast bar by ensuring items are stocked and ready for early-bird guests.
Keep the lobby and common areas tidy by removing trash, wiping down surfaces, and organizing furniture to support the “Essentials Done Right” standard.
Assist with laundry tasks including washing, folding, and organizing, along with other cleaning projects to support the housekeeping team.

Required Qualifications

Previous experience in hotels or the hospitality industry is preferred.
General computer proficiency is required; familiarity with hotel software (PMS) and phone systems is a plus.
Demonstrated ability to handle difficult situations and confrontational guests using tact and de-escalation skills.
Strong phone etiquette and capability to manage multiple tasks while maintaining a calm, professional demeanor.
High punctuality and dependability are essential for this critical overnight role.
Strong attention to detail and the ability to multitask in a quiet, productive environment.
Ability to stand for extended periods and perform light labor, including laundry and trash removal.

Technologies

PMS (property management system)
Hotel software
Phone systems

Work Schedule and Employment Details

Shift: Overnight (11:00 PM to 7:00 AM)
Employment type: Full-time / Part-time
Work location: In person (onsite)

Compensation and Benefits

Pay: $13.00 to $15.00 per hour
Employee discount

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