Night Auditor

As a Night Auditor at avid hotel, you will work onsite in Elkhart, IN during overnight hours from 11:00 PM to 7:00 AM. This multi-functional role combines end-of-day financial reconciliation, front desk coverage, guest support, and overnight safety and security responsibilities, while also assisting with breakfast setup and select housekeeping tasks.

Key Responsibilities

• Complete end-of-day duties by reconciling accounts, verifying the accuracy of financial transactions, and producing daily reports for management.
• Handle late-night check-ins and early-morning check-outs with speed and accuracy.
• Maintain accurate records of guest interactions, reservations, and billing details in the property management system.
• Answer phone calls using professional etiquette, respond to emails, and remain current with brand-required training.
• Deliver hospitality by addressing guest questions and resolving issues or complaints professionally and independently.
• Manage noise complaints and guest disturbances calmly, firmly, and professionally to support a restful environment.
• Serve as the primary point of contact for guest safety during the overnight shift, maintaining a secure and professional atmosphere.
• Coordinate with other departments to ensure smooth operations and communicate key shift information to the morning team.
• Set up the morning breakfast bar by ensuring items are stocked and ready for early-bird guests.
• Keep the lobby and common areas tidy by removing trash, wiping down surfaces, and organizing furniture to support the “Essentials Done Right” standard.
• Assist with laundry tasks including washing, folding, and organizing, along with other cleaning projects to support the housekeeping team.

Required Qualifications

• Previous experience in hotels or the hospitality industry is preferred.
• General computer proficiency is required; familiarity with hotel software (PMS) and phone systems is a plus.
• Demonstrated ability to handle difficult situations and confrontational guests using tact and de-escalation skills.
• Strong phone etiquette and capability to manage multiple tasks while maintaining a calm, professional demeanor.
• High punctuality and dependability are essential for this critical overnight role.
• Strong attention to detail and the ability to multitask in a quiet, productive environment.
• Ability to stand for extended periods and perform light labor, including laundry and trash removal.

Technologies

• PMS (property management system)
• Hotel software
• Phone systems

Work Schedule and Employment Details

• Shift: Overnight (11:00 PM to 7:00 AM)
• Employment type: Full-time / Part-time
• Work location: In person (onsite)

Compensation and Benefits

• Pay: $13.00 to $15.00 per hour
• Employee discount