Bell Attendant / Shuttle Driver

The Bell Attendant / Shuttle Driver at Hotel Burbank plays an essential role in guest arrival and departure, while also supporting safe shuttle operations and luggage handling to help deliver consistent, high-quality service.

Key Responsibilities

• Follow OSHA (Occupational Safety and Health Administration) standards and comply with hotel safety policies and procedures.
• Greet and escort arriving and departing guests to and from their accommodations.
• Maintain a professional, friendly, cheerful, and courteous demeanor at all times.
• Assist guests by opening doors, unloading luggage from vehicles, and transporting items to guest rooms using personal carry or a luggage cart.
• Introduce guests to their rooms and highlight room features.
• Answer guest inquiries and requests in a timely, friendly, and efficient manner.
• Make deliveries to guest rooms upon request.
• Organize and store luggage as needed in accordance with established guidelines.
• Keep the management and leadership team informed of relevant guest feedback and/or information from other departments.
• Support room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door as needed.
• Maintain a clean and attractive entry for customers by ensuring the hotel breezeway and entry area are free of debris.
• Drive hotel property-designated vehicles to and from guest destinations, including guest rooms and the local airport, as needed.
• Operate hotel shuttles safely and follow company driver policies and procedures.
• Treat and assist passengers in a positive, professional manner and handle situations tactfully.
• Provide accurate directions and suggestions for hotel amenities and nearby destinations, or route guests to the appropriate staff member.
• Monitor for security concerns, contact security immediately when issues arise, and report suspicious activity.
• Complete other duties as requested by management in hotel operations.

Requirements

• Pass a motor vehicle record check in line with insurance requirements.
• Be at least 21 years old and hold a valid state-issued driver’s license.
• Ability to work mornings, nights, weekends, and holidays.
• Ability to sit, walk, stoop, kneel, and crouch for the duration of the shift (eight hours or longer).
• Ability to lift, move, and/or push up to 50 pounds without assistance.
• Ability to use hands to handle luggage and reach with hands and arms.

Preferred Qualifications

• Hospitality experience

Work Location and Pay

• Location: Burbank, CA (onsite)
• Pay: USD 22 per hourly