Hotel Attendant

Join Glen Cove Hotel & Restaurant in Onset, MA as a Hotel Attendant on-site, supporting smooth daily hotel operations while delivering service that guests can count on. This role combines front-desk and phone support with hands-on assistance across breakfast and common areas, helping keep the property welcoming from the moment guests arrive through the end of the day.

As part of the hotel team, you will coordinate guest needs, help with check-in and check-out tasks, and maintain organized, comfortable spaces for daily activity. The position also includes setting up and breaking down the continental breakfast area and providing hostess support during lunch hours.

Key Responsibilities

• Greet and assist guests in a friendly, professional manner.
• Answer questions, handle requests, provide directions, and support general hotel needs.
• Schedule and coordinate guest services and reservations as needed.
• Answer and direct incoming telephone calls professionally.
• Use hotel computer systems to enter, update, and retrieve guest information.
• Assist with check-in/check-out and other front-desk duties as assigned.
• Set up and break down the continental breakfast area.
• Serve as a hostess during lunch hours, welcoming guests and assisting with seating and dining-area needs.
• Perform light cleaning and maintain clean, neat, and welcoming areas.
• Restock supplies and maintain organized service areas.
• Assist with moving, setting up, and breaking down tables, chairs, breakfast equipment, and other items.
• Respond to guest concerns in a calm, courteous, and professional manner.
• Work cooperatively with other hotel departments and staff.
• Perform other duties as assigned to support hotel operations.

Requirements

• Previous hotel, hospitality, customer service, or related experience preferred.
• Computer proficient, with comfort learning hotel software and systems.
• Excellent communication and customer-service skills.
• Friendly, professional, and calm demeanor.
• Ability to multitask and work effectively in a busy environment.
• Reliable, punctual, and dependable.
• Ability to stand, walk, bend, and move throughout the workday.
• Ability to safely lift and carry up to 50 pounds.

Schedule and Hours

• Typically scheduled two to three weekdays per week, 7:30 AM–3:45 PM.
• Every other weekend availability is required.
• Additional shifts may be available for employees who pick up extra hours.
• Expected hours: 16.0–32.0 per week.

Compensation

• Pay rate: $17.00–$20.00 per hour.

Benefits

• Employee discount