Milwaukee, WI

Hotel Jobs in Milwaukee, WI

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Today

Hotel Shuttle Driver and Bell Attendant

Rebel Hotel Company Milwaukee, WI

Milwaukee, WI

Today

$15 - $15/hr Full time Concierge Customer Service Doorman

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Job Description

A single sentence of context: Role combining Bell Attendant, Door Attendant, and occasional Shuttle Driver responsibilities at Rebel Hotel Company in Milwaukee, WI, focusing on guest service, luggage handling, and shuttle transportation.

Responsibilities

Greet guests warmly with sincere hospitality and a positive demeanor.
Assist guests with their luggage during arrival and departure.
Lead guests to their rooms and provide an overview of hotel amenities.
Safely drive and operate the hotel shuttle for both scheduled and on-demand trips.
Offer directions, dining suggestions, and information on local attractions.
Load and unload luggage from the shuttle for guests.
Keep the shuttle clean and presentable.
Store and retrieve luggage using approved procedures.
Deliver items such as guest requests, packages, flowers, and amenities to rooms.
Assist with room changes and other special requests.
Maintain a neat, inviting entrance, lobby, and porte cochere.
Support the Front Office by answering phones and helping guests with needs.
Aid guests with accessibility needs and deliver exceptional service.
Adhere to all safety, service, and operating standards.
Perform additional duties as assigned.

Requirements

Warm, approachable personality with a strong customer service orientation.
Excellent written and verbal communication, plus strong interpersonal skills.
Ability to work both independently and collaboratively within a team.
Ability to maintain professionalism in a fast paced environment.
Knowledge of the Milwaukee area or willingness to learn about it.
Ability to lift, carry, and transport luggage throughout the shift.
Flexible schedule, including weekends and holidays.

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3d ago

Director of Front Office

Rebel Hotel Company Milwaukee, WI

Milwaukee, WI

3d ago

Full time Manager Customer Service Facilities Management

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Job Description

Based in downtown Milwaukee, Hyatt Regency Milwaukee (managed by Rebel Hotel Company) offers a platform for leadership that shapes Front Office operations and guest experiences. With 481 guestrooms and more than 33,000 square feet of flexible meeting and event space, the property serves a steady mix of group, business, and leisure travelers. This role blends strategic oversight with hands-on leadership, supported by a culture that prioritizes accountability, collaboration, inclusion, and continuous improvement. You will be part of a visible leadership presence, participate in the Manager-on-Duty program, and champion Hyatt's purpose of Caring for People So They Can Be Their Best in every guest interaction.

Responsibilities

Lead and develop a high‑performing Front Office leadership team, including two Front Desk Managers, Overnight Manager, Gift Shop Manager, Facilities Coordinator, and other Front Office leaders.
Provide strategic direction for all Front Office operations while fostering accountability, collaboration, inclusion, and continuous improvement.
Recruit, hire, onboard, and retain top hospitality talent; conduct performance evaluations and succession planning to grow future leaders.
Maintain a visible leadership presence across the hotel and participate in the Manager-on-Duty program.
Deliver exceptional guest experiences by living Hyatt's Caring for People So They Can Be Their Best, ensuring smooth arrivals and departures, VIP touches, and meaningful World of Hyatt member recognition; lead service recovery with professionalism and urgency.
Monitor Medallia feedback and operational trends to continually enhance guest satisfaction and loyalty; cultivate a culture where colleagues anticipate guest needs and consistently exceed expectations.
Oversee daily Front Desk, Guest Services, Bell Services, Guest Communications (PBX), and Gift Shop operations; manage staffing, scheduling, payroll, labor productivity, and departmental expenses.
Partner with Housekeeping to maximize room readiness and smooth guest arrivals; collaborate with Engineering, Revenue Management, Sales & Events, and Food & Beverage to ensure seamless operations.
Ensure compliance with Hyatt brand standards, cash handling controls, and audit requirements; lead efforts related to World of Hyatt enrollment, elite member recognition, and guest loyalty initiatives.
Foster continuous learning and professional development; maintain readiness for Hyatt Quality Assurance, Brand Compliance, and operational audits.
Build strategic partnerships across departments and with external vendors to optimize guest service and operational performance.
Drive financial performance by developing and managing department budgets, monitoring payroll and labor productivity, controlling expenses, and supporting revenue optimization through efficient inventory management and upselling initiatives.

Technologies you will work with

Medallia
World of Hyatt
PBX

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Hotel Jobs in Milwaukee, WI

Hotel Shuttle Driver and Bell Attendant

Director of Front Office

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