Housekeeping Supervisor

Support the daily operation of the Housekeeping Department and help maintain consistent cleanliness and presentation across the Iron Horse Hotel.

Responsibilities

• Supervise daily housekeeping operations and provide direction to room attendants, housepersons, and laundry staff
• Assign guestrooms and daily responsibilities based on occupancy, arrivals, departures, stayovers, and operational needs
• Inspect cleaned guestrooms to confirm they meet Hotel standards for cleanliness, maintenance, and presentation before release
• Maintain accurate room statuses in the Hotel’s property management system and immediately communicate discrepancies to the Front Desk
• Conduct regular inspections of public spaces including hallways, elevators, public restrooms, lobby areas, stairwells, and other areas
• Keep housekeeping areas clean and organized, including carts, closets, linen areas, storage rooms, and other back-of-house spaces
• Monitor inventory for linen, terry, guest supplies, cleaning products, and other departmental items
• Identify maintenance needs during room inspections and promptly report or submit items for repair
• Respond promptly and professionally to guest requests and housekeeping-related concerns
• Assist with training and onboarding new housekeeping employees
• Coach employees on cleaning standards, productivity, safety, guest service, and proper equipment and chemical use
• Monitor performance and communicate performance or attendance concerns to management
• Ensure lost-and-found procedures are followed, with items properly documented and secured
• Ensure compliance with Hotel safety, sanitation, chemical-handling, and security procedures
• Coordinate closely with Front Desk and Maintenance to maximize room availability and minimize rooms out of service
• Support deep-cleaning programs, preventative maintenance initiatives, and special cleaning projects
• Verify assigned work is completed before employees leave at the end of shift
• Assist with scheduling and personnel planning based on occupancy and business levels
• Clean guestrooms and perform room attendant duties when required due to shortages, call-offs, high occupancy, heavy room turns, or other operational needs
• Assist with laundry, public-area cleaning, or other housekeeping functions as needed
• Maintain professional communication with employees, guests, and other departments
• Complete other duties as assigned by Hotel management

Requirements

• Previous hotel housekeeping experience required
• Previous supervisory or lead housekeeping experience preferred
• Strong attention to detail and ability to maintain consistent cleanliness standards
• Ability to lead, coach, and hold team members accountable
• Flexible availability including weekends, holidays, and varying shifts based on hotel occupancy and business needs

Technologies

• Hotel’s property management system

Physical Requirements

• Prolonged standing and walking
• Frequent bending, reaching, pushing, pulling, and lifting
• Ability to perform essential room attendant and housekeeping duties, including cleaning guestrooms, making beds, handling linen, moving housekeeping carts, and lifting and carrying housekeeping supplies and equipment

Performance Expectations

• Ensure guestrooms and public areas consistently meet Hotel standards
• Confirm rooms are inspected and released accurately and efficiently
• Ensure housekeeping employees complete assigned responsibilities
• Maintain timely, effective communication between Housekeeping, Front Desk, and Maintenance
• Demonstrate ownership, attention to detail, reliability, professionalism, and willingness to support the team by cleaning guestrooms when operationally necessary

About the Company

• Iron Horse Hotel is located in Milwaukee’s historic warehouse district
• A 100-year-old downtown warehouse transformed into a modern luxury boutique hotel
• Amenities include lounges, bars, restaurants, business services, meeting spaces, and rider amenities
• VIP Pooch treatment for your family dog

Location: Milwaukee, WI (onsite)

Pay: USD 22 per hourly