Housekeeping Supervisor

Hotel Union Square is seeking a hands-on Housekeeping Supervisor to support the daily operation of the Housekeeping Department in San Francisco, CA (onsite). This full-time role includes leading the team, planning coverage based on occupancy, maintaining cleanliness standards, and stepping in to clean when needed. The position offers a strong benefits package and the opportunity to help deliver consistent, guest-ready rooms and hotel areas.

What you will do

• Review hotel occupancy, arrivals, departures, stayovers, and business forecasts to determine daily housekeeping staffing needs.
• Build housekeeping schedules based on forecasted occupancy, expected room demand, staffing availability, and operational needs.
• Create and assign daily tasks to Room Attendants, Housepersons, and other housekeeping staff.
• Distribute room assignments and adjust duties throughout the day based on changes such as early arrivals, late checkouts, call-outs, or operational needs.
• Coordinate with the Front Desk on room priorities, room status, special requests, early arrivals, and other guest needs.
• Monitor daily productivity and ensure assigned rooms and tasks are completed within expected timeframes.
• Assist with cleaning guest rooms, public areas, laundry, or other housekeeping duties as necessary to support operations.
• Maintain clean, organized, and properly stocked housekeeping closets and ensure housekeeping carts are cleaned, set up, and stocked for each shift.
• Maintain appropriate par levels for linens, guest amenities, cleaning supplies, chemicals, and housekeeping equipment.
• Conduct regular housekeeping inventories, monitor supply usage, and prepare orders while avoiding unnecessary overstock or shortages.
• Properly receive, store, and organize housekeeping deliveries and supplies.
• Organize and oversee laundry areas, ensuring clean and soiled linens are handled, stored, and distributed properly.
• Train and onboard new Room Attendants and housekeeping employees, demonstrating proper room-cleaning procedures and room presentation standards.
• Perform room inspections, provide coaching when standards are not met, and reinforce cleanliness, appearance, productivity, and guest-service standards.
• Identify training needs and communicate performance concerns to management.
• Ensure employees use cleaning chemicals correctly according to manufacturer instructions and hotel safety procedures, including chemical dilution, labeling, storage, and handling.
• Ensure cleaning supplies and chemicals are never mixed or used improperly, and monitor safe use and care of housekeeping equipment and tools.
• Inspect guestrooms, bathrooms, hallways, housekeeping areas, and assigned spaces for cleanliness and maintenance concerns, and report issues promptly.
• Ensure guest rooms are prepared and released according to hotel standards, and help maintain lost-and-found procedures per policy.
• Respond professionally to housekeeping-related guest requests or concerns and support cleanliness throughout the hotel beyond guestrooms.

Requirements

• Previous hotel housekeeping experience required.
• Previous supervisory or lead housekeeping experience preferred.
• Strong knowledge of hotel room-cleaning standards and housekeeping procedures.
• Ability to forecast staffing needs and organize schedules based on hotel occupancy.
• Experience with housekeeping inventory, supply ordering, laundry organization, and stock control.
• Knowledge of proper cleaning chemical handling and workplace safety procedures.
• Strong organizational and time-management skills.
• Ability to train, coach, and supervise housekeeping employees.
• Ability to communicate effectively with Front Desk, Maintenance, management, and other departments.
• Must be dependable, detail-oriented, and comfortable in a fast-paced hotel environment.
• Willingness to perform hands-on housekeeping duties and clean rooms when necessary.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule and pay

• Schedule may vary depending on hotel occupancy and operational needs.
• Availability to work weekends, holidays, and varying shifts may be required.
• Pay: From $30.00 per hour.

Weekend availability

Full-time bilingual Housekeeping Supervisors must be able to work weekends. Must be able to work weekends.

Physical requirements

• Frequent standing, walking, bending, reaching, pushing, pulling, and lifting related to housekeeping operations.
• Ability to push housekeeping carts, handle linens and supplies, and perform guest-room cleaning duties when required.

Work location: In person.