Santa Barbara, CA

Hotel Jobs in Santa Barbara, CA

8 jobs found

Include remote jobs

15d ago

Sr. Overnight Supervisor

Rebel Hotel Company Santa Barbara, CA

Santa Barbara, CA

15d ago

Full time Facilities Management Hospitality Hotel Operations

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Job Description

The Senior Overnight Supervisor provides on-site overnight leadership and serves as the primary point of contact for safety, security, and operational continuity across multiple hotel departments. Reporting directly to the Resort Manager, this role helps ensure a secure, seamless guest experience throughout the night in Santa Barbara, CA.

Overnight Operations & Safety Leadership

Conduct routine patrols across the property to identify, address, and report safety or security concerns.
Monitor guest and employee parking areas to help maintain a safe and secure environment.
Assist employees departing evening shifts and arriving for morning shifts within employee parking areas as needed.
Respond to overnight guest or colleague safety concerns with professionalism and urgency.
Support Food & Beverage operations when guest-related safety concerns require attention.
Maintain awareness of overnight property activity and operational conditions.
Act as the primary overnight leader during fire alarms, emergencies, evacuations, medical incidents, or other critical situations.
Complete incident reports and operational documentation accurately and thoroughly.

Front Office, Night Audit, and Guest Support

Provide emergency front desk coverage when staffing shortages, meal breaks, or call-outs impact coverage.
Process and complete the nightly audit within HMS and other hotel operating systems.
Prepare and organize daily operational and audit-related reports using HMS and Alice.
Support overnight guest arrivals, departures, room moves, and special requests.
Cover front desk meal breaks when only one Front Desk Agent is scheduled.
Assist with overnight guest requests, vehicle call-ups, billing concerns, and reservation-related matters.
Support guest recovery efforts and resolve escalated guest concerns during overnight operations.
Deliver requested guest items including towels, toiletries, luggage assistance, and additional amenities as needed.

Engineering and Property Readiness

Respond to basic overnight engineering-related guest concerns, including fireplaces, plumbing issues, heating and air conditioning concerns, lighting, and general guestroom functionality.
Coordinate with the Engineering team regarding urgent or unresolved maintenance matters requiring escalation or follow-up.
Maintain operational awareness of guestrooms and public spaces to ensure presentation, cleanliness, and luxury standards are upheld overnight.
Assist with operational support requests across departments as needed to maintain overnight service continuity.

Professional Standards, Confidentiality, and Team Collaboration

Provide professional, timely, and personalized responses to overnight guest requests and operational needs.
Remain professional, composed, and solutions-oriented when handling guest concerns or challenging situations.
Support exceptional luxury service standards through responsiveness, professionalism, and operational follow-through.
Maintain confidentiality and security of all guest and hotel information.
Work cohesively with all hotel departments to support seamless overnight operations and guest experiences.
Demonstrate the ability to work independently and maintain operational oversight with limited overnight

Systems and Technology

HMS
Alice

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26d ago

PBX Agent / Guest Communications Agent

Rebel Hotel Company Santa Barbara, CA

Santa Barbara, CA

26d ago

Full time Customer Service Front Desk Guest Relations

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Job Description

PBX Agent / Guest Communications Agent provides central phone communications and guest request coordination for El Encanto, supporting seamless front office and guest experience operations onsite in Santa Barbara.

Responsibilities

Answer incoming guest and external telephone calls promptly and warmly, following El Encanto luxury service standards.
Create a personalized, welcoming experience using refined language, active listening, and thoughtful engagement.
Anticipate guest needs, clarify requests, and provide accurate information on hotel services, amenities, dining, spa, transportation, local experiences, and general property information.
Direct and/or document Lost & Found inquiries and route them to the appropriate department for timely follow-up.
Connect callers efficiently to the appropriate guest, department, or team member while maintaining professionalism and discretion.
Handle routine questions and concerns, escalating complex or sensitive matters to leadership as appropriate.
Identify opportunities to personalize the guest experience and communicate relevant preferences, requests, and special occasions to the appropriate departments.
Remain composed during high-volume periods, complex requests, and sensitive guest interactions.
Receive, document, dispatch, and follow through on guest requests to support timely and accurate completion.
Coordinate closely with Front Office, Concierge, Housekeeping, Engineering, Food & Beverage, Spa, Security, and other departments to facilitate seamless service.
Use applicable guest communication and hotel systems to document requests, update status, and support departmental accountability.
Follow up on outstanding guest requests when appropriate to confirm completion and guest satisfaction.
Communicate urgent or time-sensitive requests immediately to the responsible department and escalate unresolved matters as needed.
Take ownership of guest concerns received by telephone: document details and coordinate appropriate follow-up with the responsible department or leader.
Recognize urgent service recovery situations and escalate immediately to the appropriate leader.
Maintain awareness of daily hotel operations, including VIPs, special events, group activity, service updates, outlet hours, and other information needed to assist guests accurately.
Support internal communication by routing information clearly, accurately, and with appropriate urgency.
Maintain professional telephone etiquette and appropriate call-handling standards at all times.
Accurately transfer calls, take and relay messages, and provide information while protecting guest and company confidentiality.
Protect guest privacy by following established procedures before confirming whether a guest is staying at the hotel, providing room information, or connecting external callers to guestrooms.
Never disclose guest room numbers or confidential stay information to unauthorized callers.
Follow established procedures for handling suspicious, threatening, or inappropriate calls.
Respect and properly manage guest privacy preferences, including Do Not Disturb, call screening, and other communication instructions.
Document and communicate special call-handling instructions when appropriate.
Monitor internal communication channels and respond promptly to operational requests.
Maintain accurate knowledge of hotel extensions, departmental contacts, leadership contacts, and emergency communication procedures.
Assist with wake-up calls and other guest communication services in accordance with established hotel procedures.
Report telephone, communication-system, or technology issues promptly and coordinate appropriate follow-up.
Ensure the PBX and communications workspace remains organized, professional, and prepared for seamless shift transitions.
Serve as a primary communications point during emergencies, including medical incidents, fire alarms, security situations, evacuations, and other critical events.
Follow established emergency notification and escalation procedures, including contacting Security, leadership, or emergency services when required.
Maintain calm, clear, and accurate communication during emergency situations.
Review daily operational information at the beginning of each shift, including VIP activity, events, guest alerts, and relevant departmental updates.
Maintain clear communication with incoming and outgoing team members to ensure continuity of service.
Document outstanding requests, unresolved matters, and important operational information for effective shift handoff.
Build strong working relationships across departments and contribute to a collaborative, solutions-oriented environment.
Support Front Office and Guest Experience operations as business needs require.
Participate in departmental meetings, service training, and property-wide initiatives.

Requirements

Exceptional verbal communication skills with a warm, polished, professional telephone presence.
Intuitive, personalized service aligned with luxury hospitality expectations.
Discretion, sound judgment, and emotional intelligence when handling confidential, sensitive, or challenging situations.
Attentive listening and ability to communicate information accurately, clearly, and efficiently.
Capacity to balance multiple calls and requests while maintaining composure and attention to detail.
Strong sense of urgency and ownership from initial guest request through completion.
Ability to build productive relationships across departments and communicate effectively with guests and colleagues.
Adaptability and solutions-oriented mindset in a fast-paced, frequently changing environment.
Strong knowledge of hotel services, amenities, operating hours, events, and guest-facing experiences.
Confidence learning and using applicable telephone, communication, guest request, and hotel operating systems.
Reliable attendance, punctuality, and flexibility based on hotel business needs.
Professional grooming, presentation, and conduct consistent with El Encanto standards.

Scope and Purpose

Serves as the central point of communication for El Encanto, delivering warm, polished, and intuitive service to guests, callers, and colleagues.
Manages incoming and internal communications, connects callers to the appropriate departments and resources, coordinates guest requests, and ensures information is accurate and followed through.
Functions as an extension of Front Office and Guest Experience teams to support seamless operations and highly personalized service throughout the guest journey.

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26d ago

Restaurant Server

Rebel Hotel Company Santa Barbara, CA

Santa Barbara, CA

26d ago

Full time Customer Service Food and Beverage Foodservice

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Job Description

The Restaurant Server role at Rebel Hotel Company supports a luxury dining experience at El Encanto – Santa Barbara, CA. This position provides attentive, personalized service while maintaining operational standards that reflect a hospitality-focused culture.

Key Responsibilities

Welcome guests with a warm, professional, and engaging presence.
Present menus and describe menu items, daily specials, ingredients, and preparation methods.
Recommend food and beverage selections, including wine pairings and specialty cocktails.
Anticipate guest needs and provide personalized service throughout the dining experience.
Maintain awareness of guest preferences, special requests, and any service considerations.
Accurately enter orders into the point-of-sale (POS) system and communicate special requests to the culinary team.
Serve food and beverages according to established luxury service standards, including sequence of service.
Monitor guest satisfaction and respond promptly to requests or concerns.
Keep tables properly maintained, cleared, and reset during service periods.
Process guest checks and payments accurately and efficiently.
Assist with opening and closing duties, including assigned side work and station preparation.
Maintain cleanliness and organization across dining areas, service stations, and back-of-house spaces.
Ensure compliance with food safety, sanitation, and responsible alcohol service requirements.
Support guest needs by maintaining knowledge of hotel amenities and local attractions.
Collaborate with culinary, stewarding, and other departments to help ensure seamless operations.
Support special events, private dining functions, and seasonal programming as assigned.
Maintain professionalism, composure, and a solutions-oriented approach when addressing guest concerns.
Uphold hotel luxury standards, grooming expectations, and service culture.
Maintain confidentiality of guest and company information.
Demonstrate flexibility and support operational needs across the department.

Required Qualifications

Minimum one (1) year of restaurant or hospitality experience (preferred).
Previous luxury hotel or fine dining experience (strongly preferred).
Food Handler Certification required or ability to obtain within the required timeframe.
Responsible Beverage Service (RBS) certification required in accordance with California law.
Strong communication, interpersonal, and guest engagement skills.
Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
Ability to stand and walk for extended periods and lift up to 25 pounds.
Flexible schedule availability including weekends, evenings, and holidays.

Location and Work Setup

Onsite position in Santa Barbara, CA.

Systems

Point-of-sale (POS) system

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26d ago

Lounge Server

Rebel Hotel Company Santa Barbara, CA

Santa Barbara, CA

26d ago

Full time Customer Service Food and Beverage Hospitality

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Job Description

As a Lounge Server at El Encanto in Santa Barbara, CA, you will deliver a warm, composed, and highly personalized guest experience. The role emphasizes confident menu guidance, precise ordering, polished wine and beverage service, and maintaining a clean, guest-ready lounge setting from greet to final sendoff.

Key Responsibilities

Greet guests warmly within one minute of being seated.
Guide guests through food and beverage menus with confidence and clarity.
Anticipate guest needs and provide attentive, personalized service while maintaining a calm, gracious, and professional demeanor.
Handle guest concerns with empathy, urgency, and professionalism.
Provide a warm, sincere sendoff that reflects genuine care.
Follow all El Encanto service standards from the initial greet through check drop.
Take accurate food and beverage orders, ensuring all modifications and allergies are captured correctly.
Enter orders into the POS system accurately, using proper position numbers.
Manage coursing, pacing, and communication with the kitchen and bar.
Perform two-sip and two-bite checks to support guest satisfaction.
Maintain clear, continuous communication with server assistants and managers.
Present and describe wine, cocktails, and beverage offerings confidently.
Open and present wine at the table when appropriate, and pour and maintain beverages according to service standards.
Monitor bar timing and communicate delays to management when necessary.
Maintain a clean, organized, and guest-ready section at all times.
Clear, mark, and reset tables between courses with discretion.
Monitor glassware, silverware, and overall table cleanliness throughout the meal.
Coordinate with server assistants to ensure seamless execution.
Treat each table as a curated, personalized experience.
Communicate clearly and respectfully with managers and teammates.
Participate in the daily lineup and pre-shift briefings, and support teammates during busy periods.
Follow all operational and property-wide service standards, using elevated and guest-focused language.
Maintain strong eye contact, positive body language, and a genuine smile, demonstrating anticipatory service and emotional intelligence.
Practice inclusive, respectful, and accessible hospitality.
Uphold all LQA and property service standards at all times.

Requirements

Previous serving experience in a restaurant, lounge, or hotel environment preferred.
Strong food, wine, and cocktail knowledge.
Excellent communication and interpersonal skills.
Ability to remain calm and organized in a fast-paced setting.
Commitment to luxury hospitality standards.
Must meet all legal requirements for serving alcohol.

Technology

POS system

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30d ago

Night Auditor

Hotel Santa Barbara LLC Santa Barbara, CA

Santa Barbara, CA

30d ago Closed

$22+/hr Full time Accounting Administrative Support Auditing

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

Join Hotel Santa Barbara LLC on-site in Santa Barbara, CA 93101 and enjoy a role that keeps you connected to guests while supporting smooth front desk operations overnight. This position offers employee discounts, paid time off, training and development opportunities, 401K, medical benefits, 24/7 online care, and pet insurance, along with the chance to develop core auditing and guest service skills as part of the front office team.

Your responsibilities during the night

Greet every guest encountered and assist with needs within your capabilities.
Post room charges, taxes, and all other revenues to guest accounts.
Transfer charges and deposits to master accounts.
Verify account posting and balances, supporting accurate night audit close.
Track room revenues, occupancy percentages, and other front office statistics.
Prepare a summary of cash, check, and credit card activities.
Summarize results of operations for management, completing proper filing and reporting of statistics.
Apply principles of auditing, balancing, and closing out accounts.
Operate the property management system and other front office equipment.
Complete check-in and check-out procedures.
Handle and resolve guest complaints and support guest satisfaction.
Follow proper mail, package, and message handling procedures.
Maintain strong communication, telephone etiquette, and clearly legible documentation; send and receive faxes and copies.
Perform Manager on Duty functions.

What you bring

High school diploma or equivalent.
Excellent communication skills and a professional attitude.
Effective conflict management and decision making.
U.S. Work Authorization (required).

Tech you’ll use

Property management system

Perks and support

You will have access to benefits designed to support both your work and your life: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, and Pet Insurance.

Hotel Santa Barbara LLC is an Equal Employment Opportunity employer.

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1mo ago

Guest Services Supervisor

Hotel Virginia, Tapestry Collection by Hilton Santa Barbara, CA

Santa Barbara, CA

1mo ago Closed

$25 - $27/hr Full time Manager Administrative Support Customer Service

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

Oversee Front Office and guest services to support a smooth stay experience from arrival to departure.

Responsibilities

Deliver attentive, friendly, and efficient service at the Front Desk, ensuring guests feel welcomed and valued.
Manage guest requests, issues, and complaints with professionalism; follow up to confirm complete satisfaction.
Motivate and support the Front Office team through coaching, management, and hiring and training.
Support revenue and occupancy performance by reviewing daily reports, monitoring rate efficiency, and overseeing credit reporting.
Assist with scheduling and review of payroll submittals.
Coordinate with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, and related items.
Ensure proper cash handling; monitor reservations for courtesy and upselling opportunities.
Maintain key control and follow Front Office procedures.
Participate in M.O.D. and Night Audit coverage as scheduled.
Complete additional assigned duties.

Requirements

2+ years of progressive experience in hotel front office operations.
Previous supervisory experience preferred.
High school diploma or equivalent required; 2 to 4-year college degree preferred.
Proficient with Windows operating systems.
Flexible availability.

Location & Schedule

Santa Barbara, CA (onsite)
Hourly pay: USD 25 - 27

Benefits

Medical, Dental, and Vision insurance starting the first of the month after just 30 days (full-time team members).
Holidays and Paid Time Off (for eligible team members).
401(k) Retirement Plan with generous company match.
Education program with tuition reimbursement.
Hotel travel discounts.
Daily Pay (access earnings when you need them).

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1mo ago

Hiring Housekeepers / Trabajo de Limpieza

Pacific Crest Hotel Santa Barbara, CA

Santa Barbara, CA

1mo ago Closed

$20+/hr Part time Hospitality Hotel Housekeeper

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Pacific Crest Hotel in Santa Barbara, CA is hiring housekeepers with weekend availability for in-person work on a part-time schedule based on occupancy.

Responsibilities

Maintain clean, orderly guest and work areas to support hotel standards
Complete housekeeping tasks as scheduled based on occupancy needs
Support a positive guest experience through attentive room care

Requirements

Hardworking attitude
Positive mindset and dependable work approach
Weekend availability is required
No experience required; experience is preferred

Job Details

Location: Santa Barbara, CA (onsite)
Schedule: Part-time, with work hours that may increase depending on occupancy
Work setting: In person
Pay: From $20.00 per hour

Benefits

Paid training

How to Apply

Please send a text message to Rubi at 805-636-2390 to apply.

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1mo ago

Honor Bar Attendant

Rebel Hotel Company Santa Barbara, CA

Santa Barbara, CA

1mo ago Closed

Full time Food and Beverage Hospitality Hotel

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