Sr. Overnight Supervisor

The Senior Overnight Supervisor provides on-site overnight leadership and serves as the primary point of contact for safety, security, and operational continuity across multiple hotel departments. Reporting directly to the Resort Manager, this role helps ensure a secure, seamless guest experience throughout the night in Santa Barbara, CA.

Overnight Operations & Safety Leadership

• Conduct routine patrols across the property to identify, address, and report safety or security concerns.
• Monitor guest and employee parking areas to help maintain a safe and secure environment.
• Assist employees departing evening shifts and arriving for morning shifts within employee parking areas as needed.
• Respond to overnight guest or colleague safety concerns with professionalism and urgency.
• Support Food & Beverage operations when guest-related safety concerns require attention.
• Maintain awareness of overnight property activity and operational conditions.
• Act as the primary overnight leader during fire alarms, emergencies, evacuations, medical incidents, or other critical situations.
• Complete incident reports and operational documentation accurately and thoroughly.

Front Office, Night Audit, and Guest Support

• Provide emergency front desk coverage when staffing shortages, meal breaks, or call-outs impact coverage.
• Process and complete the nightly audit within HMS and other hotel operating systems.
• Prepare and organize daily operational and audit-related reports using HMS and Alice.
• Support overnight guest arrivals, departures, room moves, and special requests.
• Cover front desk meal breaks when only one Front Desk Agent is scheduled.
• Assist with overnight guest requests, vehicle call-ups, billing concerns, and reservation-related matters.
• Support guest recovery efforts and resolve escalated guest concerns during overnight operations.
• Deliver requested guest items including towels, toiletries, luggage assistance, and additional amenities as needed.

Engineering and Property Readiness

• Respond to basic overnight engineering-related guest concerns, including fireplaces, plumbing issues, heating and air conditioning concerns, lighting, and general guestroom functionality.
• Coordinate with the Engineering team regarding urgent or unresolved maintenance matters requiring escalation or follow-up.
• Maintain operational awareness of guestrooms and public spaces to ensure presentation, cleanliness, and luxury standards are upheld overnight.
• Assist with operational support requests across departments as needed to maintain overnight service continuity.

Professional Standards, Confidentiality, and Team Collaboration

• Provide professional, timely, and personalized responses to overnight guest requests and operational needs.
• Remain professional, composed, and solutions-oriented when handling guest concerns or challenging situations.
• Support exceptional luxury service standards through responsiveness, professionalism, and operational follow-through.
• Maintain confidentiality and security of all guest and hotel information.
• Work cohesively with all hotel departments to support seamless overnight operations and guest experiences.
• Demonstrate the ability to work independently and maintain operational oversight with limited overnight

Systems and Technology

• HMS
• Alice