Oversee Front Office and guest services to support a smooth stay experience from arrival to departure.

Deliver attentive, friendly, and efficient service at the Front Desk, ensuring guests feel welcomed and valued.
Manage guest requests, issues, and complaints with professionalism; follow up to confirm complete satisfaction.
Motivate and support the Front Office team through coaching, management, and hiring and training.
Support revenue and occupancy performance by reviewing daily reports, monitoring rate efficiency, and overseeing credit reporting.
Assist with scheduling and review of payroll submittals.
Coordinate with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, and related items.
Ensure proper cash handling; monitor reservations for courtesy and upselling opportunities.
Maintain key control and follow Front Office procedures.
Participate in M.O.D. and Night Audit coverage as scheduled.
Complete additional assigned duties.

2+ years of progressive experience in hotel front office operations.
Previous supervisory experience preferred.
High school diploma or equivalent required; 2 to 4-year college degree preferred.
Proficient with Windows operating systems.
Flexible availability.

Medical, Dental, and Vision insurance starting the first of the month after just 30 days (full-time team members).
Holidays and Paid Time Off (for eligible team members).
401(k) Retirement Plan with generous company match.
Education program with tuition reimbursement.
Hotel travel discounts.
Daily Pay (access earnings when you need them).

Guest Services Supervisor

Job Description