Guest Services Supervisor

Oversee Front Office and guest services to support a smooth stay experience from arrival to departure.

Responsibilities

• Deliver attentive, friendly, and efficient service at the Front Desk, ensuring guests feel welcomed and valued.
• Manage guest requests, issues, and complaints with professionalism; follow up to confirm complete satisfaction.
• Motivate and support the Front Office team through coaching, management, and hiring and training.
• Support revenue and occupancy performance by reviewing daily reports, monitoring rate efficiency, and overseeing credit reporting.
• Assist with scheduling and review of payroll submittals.
• Coordinate with Accounting to handle purchase orders, invoices, returned checks, rejected credit cards, employee discrepancies, and related items.
• Ensure proper cash handling; monitor reservations for courtesy and upselling opportunities.
• Maintain key control and follow Front Office procedures.
• Participate in M.O.D. and Night Audit coverage as scheduled.
• Complete additional assigned duties.

Requirements

• 2+ years of progressive experience in hotel front office operations.
• Previous supervisory experience preferred.
• High school diploma or equivalent required; 2 to 4-year college degree preferred.
• Proficient with Windows operating systems.
• Flexible availability.

Location & Schedule

• Santa Barbara, CA (onsite)
• Hourly pay: USD 25 - 27

Benefits

• Medical, Dental, and Vision insurance starting the first of the month after just 30 days (full-time team members).
• Holidays and Paid Time Off (for eligible team members).
• 401(k) Retirement Plan with generous company match.
• Education program with tuition reimbursement.
• Hotel travel discounts.
• Daily Pay (access earnings when you need them).