The Glover Park Hotel Georgetown is looking for a Guest Service Agent to support guests at the front desk in Washington, DC (onsite). Join a team guided by “People Are Our Capability,” “Hearts That Serve,” “Only Excellence,” “Stay Nimble,” and “Own It,” while contributing to a guest experience shaped by hotel/brand and sustainability standards.

Why this role stands out

Competitive pay: USD 21 - 23 per hour
Flexible staffing: full time and part time opportunities
Benefits that support you: Medical, Dental and Vision Health Insurance, Paid Time Off, 401k Company Match, Free Basic Life Insurance, and Daily Pay
Whole-person support: 24/7 access to TELUS Health, a confidential work-life resource, plus Employee Assistance and Wellness Program
Practical perks: Travel Discounts, Commuter Transit and Commuter Parking Benefits
Development and recognition: Educational/Professional Development and a Referral Bonus Program

What you’ll do

You will be the first point of contact for arriving and in-house guests, ensuring a welcoming, responsive front desk experience. Your day-to-day includes:

Greet guests immediately and offer assistance based on their needs
Register and assign guests to rooms
Set up payment methods, verify credit, and handle transactions
Make and confirm reservations
Compute bills, collect payments, and make change
Transmit and receive messages using telephones or the PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, escalating to a supervisor when needed
Secure guests’ valuables in the hotel safe or safe-deposit boxes when room storage is not available
Complete bookkeeping activities such as balancing accounts and conducting audits
Monitor guest satisfaction scores and work toward improving departmental and overall results
Follow safe work habits, including wearing protective safety equipment and complying with MSDS and OSHA standards
Support the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
Ensure overall guest satisfaction and complete other duties requested by management

What you bring

Education: High School diploma or equivalent
Experience: Previous customer service experience or equivalent training required
Systems: Knowledge of PMS systems preferred

Technology you’ll use

PMS system
Telephones

Schedule and physical requirements

Work schedules vary and may include holidays, weekends, and alternate shifts. The role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, plus stooping, kneeling, or crouching.

Your next steps

Your growth path may include opportunities such as Front Desk Supervisor or Sales Coordinator, leading to Front Office Manager or Sales Manager.

Guest Service Agent