Guest Service Agent

Enjoy a guest-facing role with competitive hourly pay and benefits designed to support your health, schedule, and growth. As a Guest Service Agent at the Renaissance Boulder Flatiron Hotel in Broomfield, CO (onsite), you’ll help create a smooth arrival and a positive stay while aligning with hotel/brand and sustainability standards.

What you’ll do

• Welcome guests right away, offering prompt assistance based on their needs.
• Register and assign rooms, ensuring guests are properly placed and checked in.
• Handle payments by establishing payment methods and verifying credit.
• Make and confirm reservations as requested.
• Prepare guest bills and transactions, including collecting payments and making change.
• Transmit and receive messages through telephones or the PMS system.
• Respond to requests in a timely manner to support a comfortable guest experience.
• Receive and resolve concerns, escalating to a supervisor when needed.
• Safeguard valuables by securing items in the hotel safe or safe-deposit boxes when guest rooms are not available.
• Complete bookkeeping tasks, such as balancing accounts and conducting audits.
• Support guest satisfaction by staying aware of satisfaction scores and working toward improved departmental and overall results.
• Follow safe work practices, including wearing protective safety equipment and adhering to MSDS and OSHA standards.
• Assist during peak times, including support in the breakfast area or helping guests with luggage when staffing assistance is required.
• Ensure overall guest satisfaction and complete other duties as assigned by management.

What you bring

• High school diploma or equivalent (preferred).
• Previous customer service experience or equivalent training (required).
• PMS system knowledge (preferred).

Tools you’ll use: PMS system and telephones.

Schedule and physical requirements

The work schedule varies and may include holidays, weekends, and alternate shifts. The role requires standing for extended periods and includes walking, pushing, lifting up to 25 pounds, bending and reaching, as well as stooping, kneeling, or crouching.

Benefits

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Your growth path

• Front Desk Supervisor or Sales Coordinator
• Front Office Manager or Sales Manager