The Glover Park Hotel Georgetown is looking for a Guest Service Agent to support guests at the front desk in Washington, DC (onsite). Join a team guided by “People Are Our Capability,” “Hearts That Serve,” “Only Excellence,” “Stay Nimble,” and “Own It,” while contributing to a guest experience shaped by hotel/brand and sustainability standards.
Why this role stands out
- Competitive pay: USD 21 - 23 per hour
- Flexible staffing: full time and part time opportunities
- Benefits that support you: Medical, Dental and Vision Health Insurance, Paid Time Off, 401k Company Match, Free Basic Life Insurance, and Daily Pay
- Whole-person support: 24/7 access to TELUS Health, a confidential work-life resource, plus Employee Assistance and Wellness Program
- Practical perks: Travel Discounts, Commuter Transit and Commuter Parking Benefits
- Development and recognition: Educational/Professional Development and a Referral Bonus Program
What you’ll do
You will be the first point of contact for arriving and in-house guests, ensuring a welcoming, responsive front desk experience. Your day-to-day includes:
- Greet guests immediately and offer assistance based on their needs
- Register and assign guests to rooms
- Set up payment methods, verify credit, and handle transactions
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to a supervisor when needed
- Secure guests’ valuables in the hotel safe or safe-deposit boxes when room storage is not available
- Complete bookkeeping activities such as balancing accounts and conducting audits
- Monitor guest satisfaction scores and work toward improving departmental and overall results
- Follow safe work habits, including wearing protective safety equipment and complying with MSDS and OSHA standards
- Support the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction and complete other duties requested by management
What you bring
- Education: High School diploma or equivalent
- Experience: Previous customer service experience or equivalent training required
- Systems: Knowledge of PMS systems preferred
Technology you’ll use
Schedule and physical requirements
Work schedules vary and may include holidays, weekends, and alternate shifts. The role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, plus stooping, kneeling, or crouching.
Your next steps
Your growth path may include opportunities such as Front Desk Supervisor or Sales Coordinator, leading to Front Office Manager or Sales Manager.