Lounge Server

As a Lounge Server at El Encanto in Santa Barbara, CA, you will deliver a warm, composed, and highly personalized guest experience. The role emphasizes confident menu guidance, precise ordering, polished wine and beverage service, and maintaining a clean, guest-ready lounge setting from greet to final sendoff.

Key Responsibilities

• Greet guests warmly within one minute of being seated.
• Guide guests through food and beverage menus with confidence and clarity.
• Anticipate guest needs and provide attentive, personalized service while maintaining a calm, gracious, and professional demeanor.
• Handle guest concerns with empathy, urgency, and professionalism.
• Provide a warm, sincere sendoff that reflects genuine care.
• Follow all El Encanto service standards from the initial greet through check drop.
• Take accurate food and beverage orders, ensuring all modifications and allergies are captured correctly.
• Enter orders into the POS system accurately, using proper position numbers.
• Manage coursing, pacing, and communication with the kitchen and bar.
• Perform two-sip and two-bite checks to support guest satisfaction.
• Maintain clear, continuous communication with server assistants and managers.
• Present and describe wine, cocktails, and beverage offerings confidently.
• Open and present wine at the table when appropriate, and pour and maintain beverages according to service standards.
• Monitor bar timing and communicate delays to management when necessary.
• Maintain a clean, organized, and guest-ready section at all times.
• Clear, mark, and reset tables between courses with discretion.
• Monitor glassware, silverware, and overall table cleanliness throughout the meal.
• Coordinate with server assistants to ensure seamless execution.
• Treat each table as a curated, personalized experience.
• Communicate clearly and respectfully with managers and teammates.
• Participate in the daily lineup and pre-shift briefings, and support teammates during busy periods.
• Follow all operational and property-wide service standards, using elevated and guest-focused language.
• Maintain strong eye contact, positive body language, and a genuine smile, demonstrating anticipatory service and emotional intelligence.
• Practice inclusive, respectful, and accessible hospitality.
• Uphold all LQA and property service standards at all times.

Requirements

• Previous serving experience in a restaurant, lounge, or hotel environment preferred.
• Strong food, wine, and cocktail knowledge.
• Excellent communication and interpersonal skills.
• Ability to remain calm and organized in a fast-paced setting.
• Commitment to luxury hospitality standards.
• Must meet all legal requirements for serving alcohol.

Technology

• POS system